R21098 Clinical Center Associate II

About the Role:As a Clinical Center Associate, you will play an important role in helping patients, families, and care teams navigate each day with confidence and compassion. Often serving as one of the first points of contact in our clinical areas, you will help create a welcoming experience while ensuring the administrative processes that support patient care run smoothly.This is a great opportunity for someone who enjoys working with people, staying organized, and making a meaningful difference behind the scenes in a healthcare environment. Every interaction matters, and your work will directly support patients throughout their care journey.The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package. ## What You'll Do:In this role, you will:Welcome and assist patients, families, and visitors with professionalism and empathyAnswer phone calls and respond to routine questions or direct inquiries to the appropriate team membersCoordinate and maintain clinic schedules to support efficient patient careRecord and transcribe physician orders accurately and timelySupport patient registration and appointment-related activitiesManage the patient co-pay collection processMaintain accurate records and documentationCollaborate with clinical and administrative team members to ensure a positive patient experienceHandle sensitive information with confidentiality and professionalism ## What You'll Bring:We're looking for someone who is:Friendly, approachable, and committed to delivering excellent customer serviceOrganized and able to manage multiple priorities in a fast-paced environmentComfortable communicating with patients, families, and healthcare professionalsDetail-oriented with strong accuracy when working with records, schedules, and documentationDependable, adaptable, and eager to support a team-focused environmentAble to use sound judgment while following established procedures and guidelinesPassionate about helping others and contributing to high-quality patient care Previous experience in an administrative, clerical, customer service, healthcare, or office support role is helpful, but most importantly, we're looking for someone who is motivated to learn and make a positive impact. ## Why You'll Love Working Here:At Roswell Park Comprehensive Cancer Center, every role contributes to a larger mission: easing the burden of cancer and improving lives. As the nation's first cancer center and a nationally recognized leader in cancer care, research, and innovation, Roswell Park offers employees the opportunity to be part of work that truly matters. When you join our team, you'll find:Meaningful work that supports patients and families every dayA collaborative and respectful culture where employees are valued and heardOpportunities for professional growth and career developmentComprehensive benefits designed to support your health, well-being, and futureA mission-driven organization committed to innovation, compassion, and excellenceThe chance to work alongside dedicated professionals who are united in the fight against cancer. ## Qualifications:Required Education and Experience 1. Medical Office Assistant Associates degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or2. Associates degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or4. High School diploma or High School Equiva