Service Desk Specialist

Job Duties

At Lakeside Foods and our family of companies, we're committed to providing wholesome foods to enrich people's lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and growth. We are committed to an inclusive and respectful environment that promotes a healthy work-life balance, and there's a seat at the table for you.

Lakeside Foods is seeking aService Desk Specialist to provide first-level technical support to internal and external users. This role serves as the primary point of contact for IT support requests, helping diagnose and resolve technical issues while delivering exceptional customer service and ensuring a positive user experience. This position will be based in our Owatonna, Minnesota Facility.

What You'll Get

Competitive pay based on experience

Affordable, market-leading medical, dental, and vision insurance

401(k) retirement plan with company match

Paid vacation and personal time

Paid training and professional development opportunities

Exposure to a wide range of technologies and systems

Growth opportunities within a stable, family-owned company

What You'll Do

Serve as the first point of contact for technical support requests via phone, email, chat, and the Service Desk portal

Troubleshoot and resolve hardware, software, and user access issues

Escalate issues requiring advanced technical support to the appropriate IT teams

Track, update, and resolve incidents and service requests through the ticketing system

Follow up with users to ensure complete resolution and satisfaction

Maintain accurate documentation of issues, resolutions, and support activities

Create and update knowledge base articles and support documentation

Support employee onboarding and offboarding, including hardware and software setup

Assist with continuous improvement initiatives and special IT projects

Provide occasional support at Lakeside Foods facilities as needed

What You'll Bring

Education & Experience

High school diploma or equivalent required

Associate degree in a computer-related field preferred

Experience in a service desk, help desk, technical support, or customer support role preferred

Basic knowledge of Windows operating systems and Microsoft Office applications

Basic networking knowledge

ITIL certification is a plus

Skills & Abilities

Strong customer service and communication skills

Ability to troubleshoot and solve technical problems efficiently

Strong organizational and time-management skills

Ability to communicate effectively with users of varying technical skill levels

Self-motivated with a strong work ethic

Strong attention to detail and follow-through

Ability to prioritize multiple tasks in a fast-paced environment

Professional, team-oriented approach to supporting users

Why Lakeside Foods

Founded in 1887, Lakeside Foods is a family-owned company with a long history of quality, integrity, and innovation. We invest in our people and provide opportunities to grow while making a meaningful impact across our operations and communities.

IND1

Lakeside Foods and our family of companies welcomes people of all backgrounds and the varied ideas they bring to the workplace. Being an equal opportunity and affirmative action employer is part of our heritage and culture. We recruit, hire and promote employees based on qualifications and merit, without regard to race, religion, age, gender, disability, marital or veteran status. Lakeside Foods participates in E-Verify.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

An Equal Opportunity Employer

M/F/D/V

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

None

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55060

Job Type

Full Time

Place of Work

On-site

Requisition ID

1441891000

Job Benefits

Not specified