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Case Manager Crisis Intervention Specialist

ShelterCare

Eugene, ORFull-time$22.58–23.4/hrSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation
$22.58–23.4/hr
Location
Eugene, OR
Schedule
Full-time
Work Authorization
Not specified

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Job overview

ShelterCare is hiring a full-time Case Manager Crisis Intervention Specialist for its Birch Program in Eugene. The program provides community shelter and intensive wraparound support to adults with serious mental illness who are involved in Lane County’s Aid and Assist Program, helping them access mental health services and meet court obligations. The role reports to the Lead Crisis Intervention Case Manager.

Skills & qualifications

RequiredNice to have

Skills

Crisis De-EscalationCommunicationNegotiationCollaborationSchedulingTime ManagementLeadershipRisk ManagementCritical ThinkingProblem SolvingEmailSpreadsheetsDocumentsConfidentialityWork OrganizationWork PrioritizationWorking With Homeless PopulationsWorking With Mental Health NeedsMental Health ServicesSubstance Use ServicesHomelessness ServicesInterventionsWorking With Co-Occurring DisordersWorking With People in CrisisAid and Assist PopulationCourt SystemsCriminal Justice System

Qualifications

Social Work or Related Degree or ExperienceExperience With Homelessness or Mental Health NeedsExperience Providing InterventionsAbility to Drive Agency VehiclesPass DHS Background CheckCo-Occurring Crisis ExperienceAid and Assist Services ExperienceFormer Behavioral Health Client Ineligible

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off

Full job description

499 West 4th Avenue, Eugene, OR, United States | Birch Program | Hourly | 22.58-23.40 per hour $22.58 - $23.40 per hour | Full Time

| Health, Dental and Vision Insurance, 12 paid holidays a year, generous paid time off, pet-friendly work enviornment, paid volunteer hours, wellness stipend, public service loan forgiveness

CHECK OUT SHELTERCARE!

We are looking for a full-time Case Manager Crisis Intervention Specialist in our Birch pro gram.

What we offer:

  • 12 paid holidays a year

  • Generous paid time off

  • Health, Dental and Vision Insurance

  • Pet friendly environment

  • Paid volunteer hours

  • Wellness stipend

  • PSLF - Public Service Loan Forgiveness

The Birch Program provides services to adults who are currently engaged in the Lane County Aid and Assist Program (370); which are people with pending legal involvement who have been determined by the courts to not be able to aid and assist in their court process because of their current mental health symptom or current level of cognitive impairment.

The Birch Program Provides all participants with shelter in the community and our role is to walk with them into mental health services and through all their court obligations. The program is a partnership between ShelterCare and Lane County Behavioral Health Forensic Program to provide intensive wrap-around services to people who are in a point of crisis in their lives, related to their mental health.

Most participants have a long history of being unhouse, underserved, dual diagnosed and/or institutionalized with extensive trauma histories; and all currently presenting with a Severe Mental Illness (SMI).

See attached position description for full job duties.

The Case Manager Crisis Intervention Specialist is non-exempt position that will report to the Lead Crisis Intervention Case Manager. The starting wage for this role is $22.58 - $23.40 per hour; depending on a number qualifications.

ABOUT SHELTERCARE

ShelterCare is a social services agency that is directed by a board of community volunteers . We have multiple programs in the Eugene/Springfield area. We offer a range of housing solutions combined with wraparound services for families and community members who are homeless or on the verge of homelessness. This includes adults who are homeless, have been homeless in the past, have a serious mental illness, or a combination of these. Because of the variety of services we offer, we are able to help many people in our community.

Our team values collaboration, person-centered approaches, agility and flexibility, integrity and care, and diversity, equity and inclusion in every aspect of our agency, striving to be the best we can at serving our clients and supporting each other . Here at ShelterCare, every employee has a voice . In addition to making a difference for the vulnerable populations we serve, we offer a fun, positive company culture and opportunities for professional development.

What YOU bring to ShelterCare:

Required

A degree in social work or a related field, or the equivalence in years of experience; Experience in working with people who have been homeless and/or have mental health needs; Knowledge of mental health, substance use and homelessness needs and services; and experience providing interventions to these population;

Ability to drive agency vehicles; Ability to successfully pass a DHS background check

  • Essential Skills: Crisis de-escalation skills, effective communication, negotiation and collaboration, scheduling and time management, leadership, risk management, critical thinking and problem solving, use of technology for email, spreadsheets, documents, etc. Be able to handle confidential material; organize and prioritize work.

Preferred

Experience in working with people with co-occurring disorders in crisis is preferred; Experience providing services to The Aid and Assist Population; Knowledge of court systems and the criminal justice system

To ensure legal and ethical compliance and protect client confidentiality, ShelterCare screens all applicants to avoid dual relationships between staff and former behavioral health clients. Please note that former behavioral health clients are not eligible for employment but may be considered for limited volunteer opportunities in select departments.

Ready to apply? Click the apply now button and submit your resume and references. The whole process takes less than 5 minutes!

We encourage members of marginalized communities to apply for this role.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don't meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.

ShelterCare is a participant in the E-Verify Program

How this job compares

Set against the 4,849 open Case Manager jobs on Olive Jobs, counted October 31, 2026.

Pay
  • This posting$22.58–23.4/hr
  • US median$26–30/hr1,440 hourly ranges

This range's midpoint, $22.99/hr, is 20% below the US median midpoint ($29/hr) — in the lowest quarter of Case Manager hourly ranges across the US.

Openings
Olive Jobs lists 39 open Case Manager jobs in Oregon and 4,849 across the US. 4% of them nationwide are listed as remote or flexible.
Experience
Case Manager postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 3 years (3,164 postings).
Education
1,179 of the 4,849 open Case Manager jobs (24%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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