Customer Resolution Specialist (Omaha)
Remote · USFull-timeSeen todaySeen in employer's feed today
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Job overview
The Customer Resolution Specialist liaises with guests and hotels to investigate, respond to, and resolve customer and hotel inquiries. The role handles escalated guest issues, works with properties and internal leadership, and identifies opportunities to improve business processes and service. It requires a high school diploma or equivalent and at least one year of related work experience; customer service or service recovery experience is preferred.
Skills & qualifications
Skills
Qualifications
Full job description
Additional Information Must live within 50 miles of this location.
Job Number 26141553
Job Category Reservations
Location 1818 North 90th Street, OMAHA NE 68114, United States VIEW ON MAP (https://www.google.com/maps?q=1818%20North%2090th%20Street%2C%20OMAHA%20NE%2068114%2C%20United%20States)
Schedule Full Time
Located Remotely? Y
Position Type Non-Management
Expiration Date: 11/05/2026
JOB SUMMARY
The Customer Resolution Specialist is responsible for liaising with guests and hotels to ensure that customer issues are effectively resolved, while creating long-term loyalty and building greater brand equity. They investigate, respond to, and resolve customer and hotel inquiries in a timely manner while utilizing creative problem solving, customer service, and negotiating skills to reduce costs whenever possible. This position works closely with properties and internal leadership teams to continually improve the service delivered to guests and properties. They act as the first point of contact for guest issue escalation and problem resolution and identify opportunities to enhance the effectiveness of business processes.
CANDIDATE PROFILE
Education and Experience
Required
High school diploma/G.E.D. equivalent, secondary education, certificate, or local equivalent.
Minimum one-year of related work experience, preferably in a customer service or service recovery environment.
No supervisory experience is required
Preferred
Experience resolving customer issues and managing cases from intake to closure
Experience reviewing customer feedback, identifying recurring issues, and communicating trends.
Experience working with case management systems, customer relationship management systems, or similar tools.
CORE WORK ACTIVITIES
Receive, review, document, and manage customer resolution cases from intake through closure.
Investigate customer and hotel concerns by gathering information, reviewing documentation, and coordinating with relevant stakeholders.
Communicate with customers regarding case status, resolution activities, and follow-up actions through approved communication channels.
Document customer interactions, case activity, and resolution outcomes within designated systems.
Coordinate with hotels, departments, and internal stakeholders to obtain information and support issue resolution.
Escalate cases according to established procedures when additional review or support is required.
Monitor open cases and complete follow-up activities necessary to support case resolution.
Provide customers with resolution details and information regarding next steps, when applicable.
Review customer feedback and case outcomes to identify recurring issues and trends.
Communicate findings and process improvement opportunities to leadership and business partners.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
How this job compares
Set against the 78,648 open Customer Service jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This postingNot listed
- US median$50–61K/yr3,073 salary ranges
- Nebraska median$18–23/hr118 hourly ranges
- Openings
- Olive Jobs lists 441 open Customer Service jobs in Nebraska and 78,648 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Nebraska
- Dollar Tree59 open
- Walmart42 open
- Hy-Vee Food Stores38 open
- Experience
- This posting asks for at least 1 year of experience; Customer Service postings that state a minimum ask for 1 year at the median (10,201 postings).
- Education
- This posting asks for a high school diploma; 14,641 of the 78,648 open Customer Service jobs (19%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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