Manager, Services

Job Duties

Lead and develop your team – Coach engineers to grow their technical and consulting skills, help them navigate career paths, and create an environment where they can do their best work. Work with senior leadership to set clear direction and priorities that support both team development and Jamf's goals.

Build and scale the team – Own the full talent lifecycle from recruiting great people to getting them ramped up successfully, then continuing to invest in their growth throughout their time on the team.

Drive regional PS growth – Partner with Sales, Customer Success, and other key stakeholders to expand Professional Services reach and revenue in your region. Identify opportunities, shape offerings that meet customer needs, and remove barriers to selling and delivering services.

Deliver exceptional customer outcomes – Ensure your team consistently delivers high-quality engagements that drive customer value. Track what matters (utilization, customer satisfaction, retention, revenue/margin) and use those insights to continuously improve.

Collaborate across the organization – Work closely with Service Operations, Technical Enablement, Support, Sales, CS, and Revenue teams to align on priorities, share knowledge, and solve problems together. Be the bridge between your team and the broader organization.

Stay technical and strategic – Maintain deep knowledge of Jamf's products, how they fit into enterprise IT environments, and emerging integration strategies. Use that expertise to guide your team and contribute to services strategy.

Own escalations – Step in when customers need senior attention on PS delivery issues. Resolve problems quickly while using them as learning opportunities to prevent future issues.

Jump in where needed – Take on assigned special projects and initiatives that support Services and Jamf's success.

Minimum Education Required

EDUCATION & CERTIFICATIONS

Bachelor's degree (Required) – Or equivalent combination of relevant experience and education

Minimum Experience Required

What we are looking for:

5+ years of experience in Professional Services or related industry (Required)

3+ years of people management experience with a track record of building and developing high-performing teams (Required)

2+ years managing Professional Services teams in a SaaS environment (Required)

Strong people leadership – You know how to manage high-performers, build trust across all levels of the organization, and create a culture where people do their best work.

Excellent communicator – You're effective via video, chat, email, and phone. You can translate complex technical concepts into plain language, lead presentations to executives, run sales training, and handle tough questions in real time.

Customer-focused problem solver – You build rapport quickly, get to root causes fast, and balance urgency with thoroughness. You spot issues before they become problems.

Organized and proactive – You manage competing priorities without dropping balls, see around corners, and keep things moving forward even when it gets chaotic.

Collaborative and self-motivated – You work well independently and as part of a team. You don't wait to be told what to do, and you thrive in a results-driven environment.

Experience with Jamf and the Apple ecosystem (macOS, iOS, iPadOS, tvOS) (Preferred)

Shift

First (Day)

Number of Openings

1

Compensation

$

Postal Code

55401

Job Type

Full Time

Place of Work

On-site

Requisition ID

85726

Job Benefits

Benefits Not specified.