HOULIHANS DUAL RATE

HOULIHANS DUAL RATE

Q Casino + Resort

1 Positions

ID: 426458

Posted On 10/20/2026

Job Overview

HOULIHAN’S

Q CASINO + RESORT

DUAL RATE (LEAD FOOD SERVER/SUPERVISOR/TRAINER)

BASIC FUNCTION

As Lead Food Server responsible for food and/or drinks to guests, ensuring guest satisfaction. Supervisor/Trainer will oversee the operation of Houlihan’s Front of House to ensure that it is run smoothly and efficiently in order to provide customer satisfaction.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Food & Beverage Supervisor/Houlihan’s Manager

• Supervises: Servers

SPECIFIC DUTIES AND RESPONSIBILITIES

• Take food and drink orders.

• Provide prompt and proper service.

• Enter food and drink orders into Point of Sales system.

• Service table with refills or any other items needed by guests.

• Remove dirty dishes and help clean tables.

• Present check to guests and take to hostess stand if applicable.

• Complete all side work.

• Reset tables.

• Clean all work areas.

• Open, supervise, and close department as needed.

• Supervise and check out staff members.

• Verify and balance all employee paperwork.

• Instruct and assist employees with job duties.

• Assign, check, and monitor work schedules.

• Know the function of all areas in Food and Beverage.

• Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• No formal education required.

• 6 months prior waitstaff experience preferred.

• 2 years business degree or equivalent experience.

• Prior supervisory or management experience helpful.

STANDARDS OF PERFORMANCE

• Food to be served within 10 minutes for lunch orders.

• Food to be served within 20 minutes for dinner orders.

• Keep guests satisfied by providing service.

• Basic reading and writing skills.

• Knowledge of menu items.

MENTAL AND PHYSICAL REQUIREMENTS

• Lifting to 10 lbs.

• Walking for long periods of time

• Climbing stairs

• Standing for long periods of time

• Talking, hearing

• Stooping

WORKING ENVIRONMENT AND CONDITIONS

• Inside work

• Occasional outside work

• Exposure to cigarette smoke

• Exposure to cleaning solutions

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:

• Coffee machine

• Point of Sales register

• Other

Primary Contact

1773354678169

Kelly Bohannan

Human Resources Assistant, Human Resources

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Casino

Clerical/Office Administration

Dietary

Education

Food and Beverage

Management/Executive

Sales/Service

Location

Dubuque, IA

Shift

Swing

Job Type

Employee

Full/Part

Full Time

Company ID

1202

Job REQ #

426458

# Positions

1

Start Date

20261020

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Q Casino + Resort

About the Company

Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!