NOC

Description

Founded in 2002, AU10TIX is the global leader in AI driven identity verification and management, protecting the world’s largest brands against advanced fraud. The company’s future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4-8 seconds while staying ahead of emerging threats and evolving regulatory requirements. AU10TIX supports some of the world’s most well-known and highly regulated brands in balancing user experience with risk, safety and compliance. We’re on a mission to obliterate fraud while furthering a more secure and inclusive world—and believe that, together, we can harness and protect the power of everyone’s biggest asset: our personal identity. The NOC (Network Operation Center) top priority is to make sure everything is function properly. The members will carry out all the monitoring operations, from data center infrastructure, servers, networks, services, and logs. They will support our worldwide customers (B2B), provide an initial technical response and work with many interfaces within the company. We expect you to:

• Find, alert, troubleshot and resolve problems independently and understand the correct escalation procedures.
• Respond in a timely manner (within documented SLA) to support customer issues and inquiries.
• Provide reliable technical assistance to our customers.
• Develop broad understanding of customer needs.

Requirements

• Fluent English with strong verbal (phone) and written (e-mail) communication skills – MUST.
• The ability to work in a stress situations, Self-control, and calm – MUST.
• Working is in shifts 24/7, nights, weekends, and Holidays – MUST.
• Excellent customer service skills – MUST.
• Experience in NOC / technical support.
• High quality individuals with computer software experience.
• Advanced analytical thinking and problem-solving skills.
• Quick learner & details oriented.
• Require mobility.