Prevention Care Manager

Prevention Care Manager Help Priority Populations access care, resources, and support on their own terms. Department: Harm Reduction Services Reports to: Harm Reduction Services Manager Location: Syracuse Office Schedule: Full time in office, with occasional evenings and weekends for meetings, workshops, outreach, and events. Hours per Week: 35 FLSA Status: Non-Exempt Salary Range: $22.08 $25.04 hourly Your impact You will provide low-barrier, trauma-informed care coordination under the Priority Populations grant for people who use drugs, particularly participants from BIPOC communities and participants impacted by the justice system. Through strengths-and-needs assessments, individualized action plans, advocacy, warm handoffs, and follow-up, you will connect participants with healthcare, behavioral health, MOUD, benefits, and supportive services. This role also requires timely documentation, clear communication, dependable continuity of services, accurate use of AIRS, and compliance with grant and confidentiality requirements. How you will work. The Prevention Care Manager works under general supervision and exercises independent judgment within established policies. This role requires maintaining confidentiality, developing participant-centered care plans, conducting outreach, responding appropriately to urgent participant needs within the scope of the position, and providing culturally responsive advocacy with professionalism. What you bring Education and experience Bachelors degree and one year of relevant experience, or an equivalent combination of education and experience. Relevant experience may include nonprofit social services or healthcare work providing direct services with diverse communities, including people who use drugs, people impacted by the justice system, and people seeking mental health support. Preferred: Experience in care management, healthcare, harm reduction, outreach, or participant navigation. Relevant lived experience and community knowledge such as experience related to housing instability, substance use, racial or cultural inequities, LGBTQI+ communities, or justice-system involvement are welcomed and valued. Skills that help you succeed Excellent organizational and time-management skills, with the ability to prioritize competing participant, outreach, documentation, and reporting responsibilities. Strong written, verbal, and interpersonal communication skills, including active listening, professional correspondence, case conferencing, and clear communication with participants, coworkers, providers, funders, and community partners. Demonstrated ability to complete accurate, objective, confidential, and timely case notes, assessments, service plans, referrals, follow-up records, and required program reports. Ability to learn and work effectively in AIRS, including accurate data entry, service documentation, participant record maintenance, outcome tracking, and correction of data-quality issues. Working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams, and the ability to use electronic health records and other web-based systems.