Financial Counselor - Financial Services

Founded in 1938, Wilcox Medical Center is a not-for-profit medical center dedicated to providing the Kaua‘i community with accessible quality health care. The largest medical center on Kaua‘i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs, including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 18-bed emergency department serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. Wilcox is the first American College of Surgeons-verified Level III Trauma Center in the state of Hawai‘i. Wilcox is part of Hawai‘i Pacific Health, one of the state’s leading health care systems and a not-for-profit health care organization with medical centers, clinics, physicians and other caregivers working together to create a healthier Hawai‘i.

Our Hospital Billing department ensures that all hospital billing and related activities are conducted professionally and accurately; and also maintains clear communication with clients regarding their bills. We work directly with patients to help them understand their financial rights, and assure that services are delivered in a fair, efficient manner. Our dedicated team maintains and deposits operating cash funds, completes the billing process for claims, performs billing or collection activities, maintains current patient accounts receivable balances and filing, verifies PIMS patient referrals, reviews in-house Medicaid claims, and answers client questions so that our patients feel comfortable and informed about both their health care and their financial relationship with Hawai‘i Pacific Health.

As the Financial Counselor, you will help patients and their families coordinate and maintain patient's financial responsibility from pre-admission through discharge. Your responsibilities include providing assistance in identifying and organizing financial resources needed to cover anticipated Medical Center charges not covered by health plan, insurance, or other sources. We are looking for someone considerate and sensitive with excellent customer service skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Wilcox Medical Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: ILWU

Exempt: No

Req ID 34591

Pay Range: 26.16 - 29.07 USD per hour

Category: Finance

Minimum Qualifications: Bachelor's degree in Social Work, Public Health, Business Administration, or related field or equivalent combination of education, training & experience. Two (2) years social services related experience: medicaid worker, healthcare financial counselor, advocate, or social services paraprofessional.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.