Service Center Specialist I

Essential Job Requirements: Answer incoming customer calls and follow established protocols for verifying customers identity before providing any account specific information. Practice active listening skills to understand the customers questions and/or concerns. Process routine customer transactions, such as account transfers, balance inquiries and certificate of deposit renewals, check orders and address changes. Assist the customer with debit card disputes and requested limit increases. Provide customer with product and service knowledge during communication, as applicable and record customer interactions notes in the CRM system. Identify when the customers needs require assistance from another department; open work ticket for customer resolution and follow-up to resolve outstanding issues. Maintain updated knowledge on all Bank products, services, procedures, policies, and applicable regulatory and compliance requirements. Qualifications, Experience, and Education - High school diploma or equivalent. - Previous customer service or call center experience preferred. - Strong verbal and written communication skills. - Ability to handle difficult customers calmly and professionally - Basic computer skills; CRM or call center software is advantage. - Strong attention to detail and accuracy.