Senior Administrative Associate, Texas McCombs

Admissions: Prospective Student Support and Communication:Serve as the MBA admissions front line for all phone and email inquiries.Assistcallers and individuals whoemail withtheir admissions-related questions about requirements and application issues. Manage the MBA email inboxes daily, responding tocasesand assigning to other team members whenappropriate.Assistwalk-in prospective students to the MBA Program Office and meet with them; give them a tour of the building whenappropriate.Event Support and Communication:Assist with admissions event check-inand set upas needed. Contact in-person event registrants prior to events to provide details and confirm attendance. Schedule one-on-one chats with prospective students as needed.Application Processing and Communication:Assist with application processing, which involves managing applicant issues related to Kira or ReVera and extending deadlines when needed. Communicate with incomplete MBA applicants via email and text to inform them of any missing items.MBA Front Desk: Perform receptionist functions at a busyreceptionistdesk.Provide exceptional customer service to students, faculty, staff, and outside constituents.Responsible for opening and closing the MBA Program Office each day.Coordinate the front desk student worker schedule to ensure adequate coverage during the schoolyear, andpersonallystaffthe front desk during periods when student workers are unavailable (summer, winter break, early morning etc.).Maintainreception area ensuring the area presents a professional appearance.Ensure that all MBA printed materials are up-to-date and well stocked.Open, sort, and distribute mailforthe office; keep the copy room clean and manage office supply inventory ordering as needed.Move and lift shipping boxes coming in and out of theMBAProgramOffice.Manage, review, and approve reservations for all MBA Program Office conference rooms in theMomentusReservation system.Act as back up approval for Rowling Hall reservations inMomentus.Financial Aid: Assist the McCombs Financial Aid team with communications viaphoneandemail.Interface with all programs to help meet deadlines for tuition, triage financial aid traffic during peak times, and help with student support as needed.Assist with Financial Aid Communications to students to ensure timeliness of tuition payments, FAFSA renewal, and other standard communications.Present financial aid information andcounselprospective students as needed.