eCommerce Business Manager
Westerville, OHJobSeen 6 days agoSeen in employer's feed today
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Job overview
The eCommerce Business Manager leads North American eCommerce strategy and operations for the Service Business Unit. The role connects digital commerce, product management, sales enablement, marketing, customer experience, and business operations to grow revenue, improve online engagement, and increase profitability. It coordinates cross-functional stakeholders and translates strategic priorities into execution plans, performance metrics, and organizational alignment.
Skills & qualifications
Skills
Full job description
Job Description The eCommerce Business Manager is responsible for defining and driving the growth strategy, operational performance, and commercial execution of our North American eCommerce business. This role owns the intersection of digital commerce, product management, sales enablement, marketing, customer experience, and business operations to accelerate revenue growth and improve online customer engagement for the Service Business Unit. The roles serves as the primary business leader for North America eCommerce initiatives, translating company growth objectives into actionable plans that improve digital sales performance, customer acquisition, conversion, and profitability. The ideal candidate combines strategic vision with operational discipline and can influence cross-functional stakeholders to deliver measurable business outcomes. This role requires strong collaboration across sales, marketing, engineering, product management, IT, customer service, and operations teams. The successful candidate will be comfortable translating strategic priorities into execution plans, performance metrics, and organizational alignment that support long-term eCommerce growth. Key Responsibilities Strategic Growth * Develop and own the North America eCommerce growth strategy aligned with services, product, and corporate growth objectives. * identify and prioritize opportunities to grow online revenue through assortment expansion, customer acquisition, digital marketing, pricing optimization, and retention initiatives. * Establish key business metrics and performance targets for revenue, conversion, average order value, customer acquisition and profitability. * Partner with Sales, Marketing, Engineering, and Services to create and execute digital go-to-market strategies. * Evaluate emerging eCommerce capabilities, technologies, and market trends to improve customer experience and business performance. * Lead business planning activities, including annual operating plans, growth initiatives, and investment recommendations. Leadership * Serve as the central point of coordination across North America stakeholders supporting the eCommerce business. * Build governance processes and operating cadences to monitor business performance and drive accountability. * Foster alignment between commercial, operational, and technology teams to ensure successful execution of strategic initiatives. * Identify and scale best practices across business units, product categories, and digital channels. * Lead cross-functional teams through business transformation and continuous improvement. Lifecycle Management * Own the online parts and service portfolio strategy, including pricing, performance, and roadmap. * Partner with Product Management and NPDI teams to ensure new product and service introductions are optimized for eCommerce success. * drive decisions related to eCommerce digital content, product data quality, customer journey optimization, and online selling strategies. * Monitor product and category performance and recommend actions to maximize growth and profitability. * Support customer lifecycle strategies focused on parts, service, retention, loyalty, and repeat purchasing. Performance & Reporting * Define, monitor, and improve key eCommerce business KPIs, i
How this job compares
Set against the 821 open Business Strategy jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This postingNot listed
- US median$131–221K/yr539 salary ranges
- US median$26–46/hr63 hourly ranges
- Openings
- Olive Jobs lists 24 open Business Strategy jobs in Ohio and 821 across the US. 4% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- Deloitte4 open
- Highmark Health3 open
- Accenture2 open
- Experience
- Business Strategy postings that state a minimum ask for 6 years of experience at the median; the middle half ask for 4 to 8 years (579 postings).
- Education
- 288 of the 821 open Business Strategy jobs (35%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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