Principal Solution Engineer

Cornerstone is seeking a Principal Services Support Engineer to drive scalable delivery excellence across Services, Support, and Partner organizations through the design, deployment, and productization of AI-enabled solutions, technical accelerators, and reusable intellectual property.

This role is responsible for building the architectures, automations, workflows, and solution assets that enable consultants, support engineers, technical account managers, and partners to deliver consistent customer outcomes at scale. You will work directly with strategic enterprise customers to solve complex deployment and operational challenges, then transform those solutions into repeatable capabilities that accelerate implementation, adoption, support, and long-term customer success.

The ideal candidate combines deep technical expertise, solution architecture, enterprise SaaS delivery experience, AI fluency, customer engagement skills, and a passion for turning complex challenges into scalable solutions.

In this role you will…

Solution Engineering & Productization Leadership

• Design, build, and deploy reusable intellectual property, including implementation accelerators, configuration templates, integration patterns, automations, and AI-enabled workflows.

• Develop reference architectures, solution blueprints, and deployment standards that establish scalable best practices across Services and Support.

• Prototype and build proof-of-concepts and production-ready solution accelerators that improve customer outcomes and delivery efficiency.

• Translate emerging Cornerstone capabilities, including Workforce AI solutions and new platform features, into repeatable implementation and support frameworks.

• Convert bespoke customer solutions into reusable assets that can be leveraged across customers, industries, and delivery teams.

Customer & Stakeholder Engagement

• Serve as a technical leader on strategic customer engagements, helping customers solve complex deployment and operational challenges.

• Partner with customer stakeholders to understand business requirements, define technical solutions, and ensure successful business outcomes.

• Provide guidance and expertise throughout implementation, adoption, and support engagements.

• Build trusted relationships with customers, partners, and internal stakeholders.

• Manage technical risks, dependencies, assumptions, and escalations while driving resolution and customer success.

Cross-Functional Collaboration

• Partner with Services, Support, Product Management, Engineering, Customer Success, Sales, Technical Account Management, and delivery partners to ensure alignment across the customer lifecycle.

• Support the successful transition from implementation to operational support and long-term adoption.

• Collaborate with product teams to provide field feedback and influence future platform capabilities, deployability, and supportability.

• Enable partner and GSI organizations through scalable delivery methodologies, technical frameworks, and reusable solution assets.

Operational Excellence & Scale

• Design and maintain delivery playbooks, diagnostic tools, support frameworks, and implementation standards that improve quality and consistency.

• Embed AI and automation into Services and Support workflows to improve efficiency, speed, and scalability.

• Measure adoption and effectiveness of solution assets, including improvements in delivery cycle times, quality, support resolution, and customer outcomes.

• Identify opportunities to streamline implementation, support operations, and partner delivery through automation and reusable frameworks.

• Capture lessons learned and continuously improve solution assets, methodologies, and best practices.

Technical Leadership & Enablement

• Act as a hands-on technical thought leader across Services and Support organizations.

• Mentor consultants, support engineers, technical account managers, and partner resources through coaching, knowledge sharing, and technical guidance.

• Establish best practices and standards for deploying Cornerstone solutions in complex and regulated environments.

• Represent the organization in customer forums, industry events, internal enablement programs, and strategic initiatives focused on AI-enabled delivery and support.

You have what it takes if you have…

• 8+ years of experience in solutions engineering, solution architecture, technical consulting, services engineering, support engineering, or enterprise SaaS delivery.

• Hands-on experience designing and building enterprise technical solutions including integrations, automation, configuration frameworks, and AI-enabled workflows.

• Experience developing reusable accelerators, frameworks, platforms, or intellectual property that improve organizational scale and efficiency.

• Strong understanding of AI and automation technologies and experience applying them to customer delivery, support, or operational workflows.

• Experience supporting complex enterprise customer deployments and solving challenging technical problems.

• Strong cross-functional collaboration and stakeholder management skills.

• Exceptional communication, influence, and organizational abilities.

• Proven ability to navigate ambiguity and transform one-off solutions into scalable, repeatable capabilities.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field; advanced degree is a plus.

• Willingness to travel as required to support strategic customer engagements.

Extra dose of awesome if you have…

• Workforce technology experience.

• HCM, talent management, or learning technology experience.

• Enterprise software implementation and support experience.

• Experience deploying AI-enabled software solutions and agentic workflows.

• Experience building delivery capabilities through GSIs, system integrators, and strategic partners.

• Experience supporting regulated industries including government, healthcare, manufacturing, or financial services.

• Experience influencing product roadmaps through customer and field-driven insights.

• Familiarity with delivery-management, integration, and automation platforms.

• Global customer delivery and support experience.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]