Help Desk Support Technician
Research Foundation of the City University of New York
New York, NYJobSeen 1w agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The Helpdesk Support Technician is an entry-level technical support position reporting to the Manager of Systems/Network and collaborating within a team. The role serves as a frontline resource for employees experiencing technology-related issues, providing timely, professional support to help maintain access to systems, applications, hardware, and network resources. It requires technical aptitude, analytical and problem-solving skills, attention to detail, and sound judgment when resolving routine issues.
Skills & qualifications
Skills
Full job description
The Helpdesk Support Technician is an entry-level technical support position reporting to the Manager of Systems/Network and working collaboratively within a team environment. This role serves as a frontline resource for employees experiencing technology-related issues and provides timely, professional support to help maintain reliable access to essential systems, applications, hardware, and network resources. The position requires strong technical aptitude, analytical and problem-solving skills, attention to detail, and the ability to follow established procedures while exercising sound judgment when resolving routine technical issues. The Help Desk Support Technician plays an important role in ensuring employees have the technology support and resources needed to perform their work effectively and advance the mission of the Research Foundation.
How this job compares
Set against the 4,124 open Technical Support jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- New York median$82–115K/yr102 salary ranges
- New York median$25–33/hr65 hourly ranges
- Openings
- Olive Jobs lists 264 open Technical Support jobs in New York and 4,124 across the US. 7% of them nationwide are listed as remote or flexible.
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,649 postings).
- Education
- 361 of the 4,124 open Technical Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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