Collections Specialist

Description We are looking for a detail-oriented Collections Specialist to support accounts receivable activity for an advertising organization in Fort Mill, South Carolina. This is a Contract position focused on managing outstanding balances, improving cash flow performance, and partnering with internal teams and customers to resolve payment obstacles efficiently. The ideal candidate brings strong collections experience, sound judgment, and the ability to work across billing, dispute resolution, and account reconciliation processes.

Responsibilities:

• Manage a designated portfolio of receivable accounts and drive progress toward established monthly cash collection targets.

• Contact customers regarding overdue balances, obtain specific payment commitments with agreed amounts and dates, and document follow-up activity accurately in Oracle.

• Review aging reports and weekly account priorities to organize outreach, focus on high-risk balances, and maintain an effective daily collection strategy.

• Investigate customer questions related to delinquent invoices by providing statements, invoice support, and account details needed to move payment forward.

• Identify the underlying reason for delayed payment, apply the appropriate resolution category, and update account status as new information becomes available.

• Partner with billing, sales, service operations, cash applications, and credit leadership to resolve disputes, deductions, short payments, and account discrepancies through completion.

• Reconcile remittance information and account activity using spreadsheets and reporting tools, while identifying unapplied or misapplied cash and coordinating corrections.

• Work within customer billing and accounts payable portals to submit documentation, confirm invoice receipt, secure purchase order details, and verify expected payment timing.

• Monitor collection trends, recommend process improvements, and escalate accounts for credit hold, service interruption, write-off, or outside placement when appropriate.

• Support strategic account collection efforts by aligning communication and next steps with account stakeholders and leadership teams. Requirements • Experience in commercial and/or consumer collections, credit and collections, or accounts receivable operations.

• Working knowledge of collection practices, billing support, dispute resolution, and payment follow-up procedures.

• Proficiency with Oracle and familiarity with accounts receivable systems used to track aging, notes, and payment activity.

• Strong analytical skills with the ability to review spreadsheets, reconcile account balances, and investigate short pays or cash application issues.

• Effective communication skills for handling customer interactions and collaborating with cross-functional business partners.

• Experience using Google Suite or similar business productivity tools for reporting, documentation, and daily workflow management.

• Ability to prioritize a portfolio of accounts, meet deadlines, and maintain accurate records in a fast-paced environment.

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