Resident Service Coordinator
Boston, MAJobSeen 5 days agoSeen in employer's feed 5 days ago
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Job overview
The Resident Service Coordinator assesses resident needs, develops and implements programs and services, and connects residents with community resources to support housing stability and well-being. The role works with property management, community partners, and residents in affordable housing communities to deliver responsive, culturally competent services that promote long-term housing, quality of life, and self-sufficiency.
Skills & qualifications
Skills
Qualifications
Full job description
The Resident Service Coordinator is responsible for assessing resident needs; developing, coordinating, and implementing programs and services; and connecting residents to community resources that support housing stability and overall well-being. This role is integral to advancing the organization?s mission by helping residents maintain long-term housing, improve quality of life, and access opportunities that promote self-sufficiency. This position works collaboratively with property management, community partners, and residents to deliver responsive, culturally competent, and outcome-driven services within affordable housing communities. Resident Service Coordination, Assessment and Engagement ? Develop and implement strategies to connect residents with appropriate services. ? Provide individualized support to residents, including assistance navigating systems and overcoming barriers to accessing affordable housing services. ? Conduct comprehensive needs assessments through surveys, interviews, and community meetings to identify resident priorities and service gaps. ? Engage residents in identifying community needs, encouraging participation, and fostering leadership opportunities. ? Maintain ongoing communication with residents to assess changing needs and ensure responsiveness of services. ? Obtain and maintain appropriate releases of information; ensure strict confidentiality and ethical handling of resident information Requirements ? Bachelor?s degree in Social Work, Human Services, Public Health, or related field (or equivalent experience). ? Bilingual in English and Spanish preferred ? Experience working with low-income populations, affordable housing, or communitybased programs preferred. ? Fair Housing, HUD, LIHTC, and tenancy preservation language a plus. ? Strong knowledge of community resources and social service systems. ? Resident Services Coordinator Certification a plus. ? Excellent interpersonal, organizational, and communication skills. ? Ability to manage multiple priorities, maintain confidentiality, and work collaboratively across teams.
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