Medical Assistance Program Technician Supervisor

THE POSITION Are you prepared to lead a team whose work safeguards public resources and supports critical statewide programs? The Medical Assistance Program Technician Supervisor role with the Department of Human Services places you at the forefront of complex claim analysis and staff development. In this position, you will guide a skilled team responsible for reviewing financial and medical data that influence major recovery efforts. Step into a leadership role where your judgment, communication, and oversight make a measurable impact. ## DESCRIPTION OF WORK This position oversees the work of Medical Assistance Program Technicians who complete careful reviews of cash, medical, and estate-related claims. The role supports accurate recovery efforts and ensures that staff receive proper guidance and training. As a Medical Assistance Program Technician Supervisor, you will perform the following duties: 1. Staff Leadership: Lead hiring, training, and guidance for technicians who review and compute statements of claim 2. Work Oversight: Direct daily priorities, assign high-priority cases, and monitor workloads for timely completion 3. Policy Guidance: Provide instruction on regulations, procedures, and claim standards related to estate and casualty recovery 4. Data Review: Examine complex client encounter information and Pennsylvania Child Support Enforcement System (PACSES) records to ensure precise posting of credits, debits, and claim adjustments 5. Interdepartmental Communication: Represent technician staff in discussions with supervisors and external partners Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: 1. Full-time employment, 37.5 hours per week 2. Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. 3. Free parking is included with this position. 4. Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. 5. **Salary: ** In some cases, the starting salary may be non-negotiable. 6. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. ## REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: 1. Two years of experience involving the performance of technical duties in health care insurance programs, health care services, or medical assistance programs; or an equivalent combination of experience and training. Post high school training in a specialized area of the health care service field may be substituted for the required experience on a year-for-year basis. Other Requirements: 1. You must meet the PA residency requirement.