Guest Services Representative (Holiday Inn Express)

Guest Service Representative Holiday Inn Express and Suites Tuscaloosa East - COTTONDALE, AL 35453 Overview Position Type Full Time Job Shift Any Education Level High School Travel Percentage None Category Hospitality - Hotel Description Qualifications Required High school diploma or equivalent preferred. Ability to speak, read, and write English. Basic computer literacy. Ability to use a calculator, computer, front desk equipment, copier, fax, telephone system, and property management system as assigned. Strong communication and guest service skills. Ability to follow procedures, checklists, and established standards. Ability to protect confidential information and use sound judgment. Reliable attendance and punctuality. Ability to work alone or with others. [ Legally authorized to work in the United States. New Guest Service Representative Compensation Structure Starting Wage: $14.50 per hour Timeline Milestone Rate Hire Entry Rate $14.50 Day 30 Meet the Bar Assessment No Increase Day 60 GWC Assessment No Increase Day 90 Guest Service Gold - Golden Opportunities $14.79 6 Months AHLA Certified Front Desk Representative $15.53 9 Months Guest Service Gold - Making Connections $15.84 12 Months Guest Service Gold - Tourism Online Program $16.16 Year One Compensation Range: $14.50 - $16.16 per hour Certification Eligibility Requirements As part of our standardized Wilson Hospitality certification model, team members must successfully complete: 30-Day Meet the Bar Assessment Right Person evaluation People Charter / Core Values alignment Attendance and reliability Coachability and professionalism 60-Day GWC Assessment Get It Want It Capacity to Do It Right Seat evaluation Team members will not become eligible for certification-based pay increases until both assessments have been successfully completed. Qualifications Recommended Training and Certifications The following may be required by property, brand, company policy, or assigned development plan: Brand-required guest service training. Human Trafficking Awareness training. CPR/AED training. First Aid training. AHLA Certified Guest Service Professional or similar guest service certification. Guest Service Gold or other approved hospitality service training. Physical Requirement The Guest Service Representative must be able to perform the physical requirements of the role, including: Frequent standing, sitting, and walking. Occasional lifting and bending. Ability to lift up to 50 pounds when required. Ability to work in a fast-paced, guest-facing hotel environment. Ability to maintain professionalism during busy arrival periods, guest complaints, sold-out situations, room delays, and unexpected operational problems.