Tier 2 Desktop Support Analyst

Job Description

Insight Global is seeking a Tier 2 Desktop Support Analyst for a leading healthcare organization. This individual will provide onsite and remote technical support for a large pharmacy operation and will remotely support corporate employees across multiple states. The role supports both front-end pharmacy users and backend warehouse/dispensing teams, where technology uptime is essential to business operations. The ideal candidate will have strong desktop support experience and be comfortable troubleshooting a wide variety of hardware, including PCs, monitors, barcode scanners, laser printers, label printers, and other peripheral devices. In addition to day-to-day technical support, this person will manage IT inventory, update asset tracking systems, coordinate equipment disposals, and assist with tickets escalated through a regional support queue. This is a highly visible onsite role offering the opportunity to support critical healthcare operations while working alongside experienced analysts and technical leadership. Additional responsibilities include:

• Supporting approximately 45 onsite users within a specialty pharmacy operation
• Tier 2 troubleshooting for PCs, monitors, keyboards, mice, printers, scanners, and other peripherals
• Mix of onsite + remote troubleshooting through phone, chat, and ticketing systems
• Hardware deployment, inventory management, asset tracking, and equipment disposal
• Supporting pharmacy, warehouse, and dispensing operations where system uptime is critical
• Handling escalated tickets across a 13-state pharmacy region
• Partnering with Associate Managers and Senior Analysts on escalations

Skills and Requirements

✅ 5+ years of Desktop/Tier 2 Support experience in a fast-paced corporate environment ✅ Strong PC and peripheral hardware troubleshooting experience ✅ Onsite + remote support experience ✅ Hardware deployment, inventory management & asset tracking ✅ Strong customer service and communication skills ✅ Able to work onsite full-time in Tampa ➕ A+ Certification ➕ Barcode, handheld, or laser scanner experience ➕ Pharmacy, healthcare, warehouse, or distribution support experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].