Visitor Experience & Events Coordinator

JOB REQUIREMENTS: Visitor Experience and Events Coordinator Posting Number: 201104850 Employment Status: Full Time Job Family: Operations and Administrative Services Position Overview Be The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind. We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community. Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our https://www.marquette.edu/human-resources/total-rewards.php. This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion. The Visitor Experience and Events Coordinator oversees all aspects of the Haggerty Museum of Art's visitor experience including visitor reception, admission, orientation, and security. They serve as an advocate for the Museum's visitor while simultaneously advancing and enforcing the Museum's visitor policies. They manage all visitor traffic including visitors, groups, and staff appointments; hire and supervise student Gallery Attendants; coordinate logistical arrangements for events; and serve as the primary contact to external groups interested in renting the Museum's space. Working Tuesday through Saturday, the Visitor Experience and Events Coordinator is the primary on-site Haggerty Museum of Art staff person on Saturdays. Duties and Responsibilities 1. Welcome and effectively orient all Museum visitors including general visitors, groups (academic, adult, and youth), and staff appointments following orientation policies and procedures developed and articulated by the Museum. Suggest policy and procedure revisions responding to visitor behavior, expectations, and feedback. 2. Hire, train, schedule, and supervise approximately twenty part-time student Gallery Attendants. 3. Perform opening and closing procedures for the Museum. Detect and report any unusual circumstances, unsafe conditions, building maintenance issues, security risks, property damage, etc. Monitor the Museum's environmental readings, and promptly report fluctuations outside stated temperature and humidity parameters. 4. Sell Museum merchandise, memberships, and event tickets. Prepare and submit gift shop sales to Bursar's Office. 5. Implement safety and security procedures developed by Campus Safety and the Haggerty Museum of Art, utilizing the panic button to summon Campus Safety in case of an emergency 6. Implement systems for attendance tracking, assessment, and data collection and analysis. Oversee the preparation of monthly, quarterly, and annual attendance and statistical reports. 7. Assist the Museum's Event Associate with the planning and execution of Museum-sponsored events held at the Museum and, ccasionally, at off-site locations. Help ensure event information is accurately reflected on the event calendar and communicated to all relevant staff. Execute event setup, including tables, chairs, A/V equipment, and other event items as needed. Determine staffing needs for events and recruit and schedule student gallery attendants as needed. 8. Serve as the primary contact person for individuals and organizations interesting in renting the Haggerty Museum of Art's space for private events, and plan and coordinate logistical arrangements for those events. Ensure that Facility Rental Agreements are signed, that necessary furniture and a/v equipment is in place for the event, and that sufficient staffing will be in place during the event. 9. Help develop and administer visitor surveys. Develop and submit visitor survey reports. 10. Answer the Haggerty Museum of Art's general telephone line and provide basic information to callers. Regularly monitor the Museum's general email account (mailto:[email protected]) and respond to inquiries appropriately or route them to the appropriate staff member. 11. Update online community and Marquette University calendars with the Haggerty Museum of Art's exhibitions, programs, and special events. Contribute to the Museum's social media accounts by contemporaneously sharing photos of activities taking place in the Museum. 12. Assist with set-up and tear-down for special events (tables, chair, podium, a/v, sound system, etc.). Coordinate day-of catering setup for special events. 13. Assist the Curator for Academic Engagement with class set-up and facilitation, including the set-up and configuration of computers, projectors, screens, etc. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Knowledge, Skills and Abilities - Requires a high school degree - Two years prior customer service experience, preferably in museum visitor services or retail, is required. - Commitment to diversity and inclusion as key strategies toward broad-based institutional excellence, representing a range of perspectives, thought, and actions - Strong cross-cultural competence - Comfortable working and interacting with a diverse group of staff, donors, students, and community members - Strong verbal and written communication skills, diplomacy and tact in dealing with sensitive situations - Strong commitment to providing quality customer service - Ability to exercise sound and mature judgment - Ability to maintain strict confidentiality - Ability to work independently - Ability to remain alert at all times - Working knowledge of computers, and audio visual and sound equipment Preferred Knowledge, Skills and Abilities - Conversational Spanish speaking, writing, and reading skills preferred - Bachelor's degree preferred. - Interest and/or experience in museums preferred - Experience supervising 10+ student employees Department: Haggerty Museum of Art Posting Date: 09/25/2026 Closing Date: To apply, visit https://apptrkr.com/9856331 It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification. je-e57bfdd458dd4d63aa2e22a6151a00ea ***** APPLICATION INSTRUCTIONS: Apply Online: https://apptrkr.com/9856331 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.