Facility Services Customer Support

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13701320 Job Title: Facility Services Customer Support Job Responsibilities: This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders as assigned. - Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients. - Provide administrative support to the service ticket tracking for all assigned client work orders. - Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients. - Responsible for actively processing service orders with both new and recurring. - Support teams with the Facilities Coordinators to keep projects moving forward at all times. - Engages vendors to meet the needs of work orders as written. - Analyzes and determines needs of customer to decide on necessary scope of work. - Oversees progress of work orders from inception to completion. - Helps to resolve issues and refers significant issues to supervisor. - Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward. - Reviews vendor invoices for accuracy before sending to accounting for processing. - Ensures vendors understand scope of work and help to define details. - Clearly communicate expectations to vendors. - Provide outstanding customer service when answering phone calls and promptly responding to emails. - Communicate with Corporate Contacts throughout the entire life of a work request. - Ensure any changes to scope of work are documented and approved. - Other duties as assigned. Job Qualifications: - High School Diploma or GED - 2 years or related experience helpful - Experience with FEXA software helpful - Highly proficient with Microsoft Office suite - Excellent communication and interpersonal skills - Demonstrated high level of professionalism and organizational skills - Coachable with willingness to learn - Construction experience a plus Skills/abilities - Excellent written and verbal communications skills - Must be able to multi-task - Team oriented individual with initiative - Strong accuracy and attention to detail - Sound reasoning and decision-making skills What do we offer? - Health Insurance - Dental Insurance - Life Insurance - Vision Coverage - 401K/Retirement - Employee Stock Ownership Program - Holiday Pay - Paid Time Off - Great work environment - Weekly pay