General Manager / Cleveland

The employer is looking for a General Manager. The General Manager is responsible for the overall leadership, administration, and profitability of Cotton House Hotel. This position oversees all hotel operations, including guest services, housekeeping, maintenance, food and beverage operations, sales and marketing, budgeting, staffing, and community engagement. The General Manager ensures exceptional guest experiences while maintaining operational efficiency, financial performance, and compliance with company policies and industry standards. The rate of pay is commensurated with experience plus comprehensive benefit package of medical etc. ## Essential Duties and Responsibilities ### Leadership & Operations - Direct and oversee all daily hotel operations. - Ensure high standards of guest satisfaction and hospitality are consistently maintained. - Develop and implement operational policies, procedures, and service standards. - Monitor department performance and provide leadership to department managers and staff. - Foster a positive workplace culture focused on teamwork, accountability, and guest service excellence. ### Financial Management - Develop and manage annual operating budgets. - Monitor revenue, expenses, labor costs, and profitability. - Analyze financial reports and implement strategies to improve performance. - Ensure proper cash handling, accounting controls, and financial reporting procedures. - Achieve revenue goals through effective pricing, forecasting, and occupancy management. ### Human Resources & Staff Development - Recruit, hire, train, supervise, and evaluate hotel personnel. - Ensure compliance with employment laws and company policies. - Conduct performance reviews and implement employee development initiatives. - Manage scheduling and staffing levels to meet operational needs. ### Guest Relations - Serve as the primary point of contact for guest concerns and escalated issues. - Maintain strong guest satisfaction scores and online reputation management. - Implement strategies to enhance guest experiences and encourage repeat business. - Respond to guest feedback in a professional and timely manner. ### Sales & Marketing - Collaborate with sales and marketing teams to drive occupancy and revenue. - Develop relationships with local businesses, community organizations, and tourism partners. - Support marketing initiatives, promotions, and special events. - Represent the hotel at community and industry events. ### Facility Management - Ensure the hotel is maintained in excellent condition. - Oversee preventative maintenance programs and capital improvement projects. - Ensure compliance with health, safety, and security regulations. - Monitor vendor relationships and service contracts. ### Compliance & Risk Management - Ensure compliance with all federal, state, and local regulations. - Maintain required licenses, permits, and certifications. - Implement and enforce safety and emergency procedures. - Manage risk and liability concerns effectively. ## Qualifications - Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. - Minimum of 5 years of hotel management experience, including supervisory responsibilities. - Proven experience managing hotel operations, budgets, and staff. - Strong leadership, communication, and interpersonal skills. - Proficiency with hotel property management systems and Microsoft Office applications. - Demonstrated ability to analyze financial data and develop strategic plans. - Excellent customer service and problem-solving abilities. ## Knowledge, Skills, and Abilities - Strong business acumen and financial management skills. - Ability to lead diverse teams and foster employee engagement. - Exceptional organizational and time-management skills. - Strong conflict-re olution and decision-making abilities. - Ability to work flexible schedules, including evenings, weekends, and holidays as needed. - Knowledge of hospitality industry standards and best practices. ## Performance Expectations - Maintain high guest satisfaction ratings. - Meet or exceed revenue and profitability goals. - Ensure employee retention and engagement. - Maintain compliance with all hotel policies and regulatory requirements. - Develop positive relationships within the Cleveland and Delta business communities. ## Working Conditions - Fast-paced hospitality environment. - Frequent interaction with guests, employees, vendors, and community partners. - May require standing, walking, and occasional lifting up to 25 pounds. - Availability for emergencies and operational issues outside of normal business hours. LRC2 Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.