Technical Support Engineer

Technical Support Engineer

Minneapolis, MN (http://maps.google.com/maps?q=800+Central+Ave+NE+Minneapolis+MN+USA+55413)

Description

Electric Machinery Company. a division of WEG Electric Corp.

Minneapolis, Minnesota

Position: Technical Support Service Engineer

Department: Service

Primary Objective of Position :

Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.

Major Areas of Accountability:

• Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary

• Resolve service requests effectively, and promote strong customer relationships.

• Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.

• Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.

• Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.

• Deliver Client training pertaining to EM products and services.

• Other duties may be assigned by management to meet business needs.

Knowledge/Skills/Abilities:

• B.S. degree in Electrical, Industrial, or Mechanical Engineering.

• Demonstrated sense of urgency to affect timely response and resolution to customer requests.

• Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.

• Demonstrated project management skills, including direction of technical and non-technical staff and customers.

• Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.

• Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.

• Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project

Physical Requirements

• Physical ability to travel freely within manufacturing and office facilities:

• This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.

• Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.

• Ability and willingness to wear fall protection equipment.

• Physical ability to lift and carry 25 pounds.

• Physical ability to travel via public, commercial or personal transportation.

• Must possess an insurable driver’s license.

• Must possess a valid Passport or be able to obtain a Passport.

Pay: $80,000 - $90,000

Salary Description

$80,000 - $90,000