Technical Services Delivery Manager, Customer Success

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Oversee a team of 10–15+ technical Professional Services Consultants and subcontractors delivering deployment, upgrade, and strategic security engagements across the Palo Alto Networks Cortex product suite. Drive business growth through pre-sales, Level of Effort (LOE) estimation, and Statement of Work (SOW) creation while maintaining project milestones, revenue targets, billable utilization, and high customer satisfaction (CSAT).

Core Responsibilities

• People & Operations Leadership: Lead daily activities for 10–15+ multi-disciplined consultants, including hiring, career development, capacity scheduling, performance management, and promotions.

• Engagement & Quality Delivery: Oversee end-to-end service execution across SOC operations, Endpoint protection, Threat Mitigation, Cloud Posture, Runtime, AppSec, and Automation workstreams.

• Pre-Sales & Business Growth: Partner with Sales and Account teams to scope engagements, generate SOWs, estimate LOEs, and pitch specialized consulting and automation packages.

• Customer & Escalation Management: Build strategic client relationships, serve as the primary escalation point for complex technical or operational issues, and safeguard project timelines.

• Partner & Subcontractor Management: Onboard, train, and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards.

• Enablement & Practice Strategy: Partner with the PMO on project planning, contribute to new service offering operationalization, and expand technical training content for internal teams.

Qualifications

Required Qualifications & Domain Expertise

• Leadership Experience: 2+ years managing teams of 10+ technical resources; 5+ years delivering or supporting enterprise cybersecurity solutions.

• Security & Operations Domain: In-depth knowledge of SOC environments, Incident Response practices, Critical Security Controls, security engineering, SOAR operations, endpoint protection, and threat mitigation.

• Cloud & DevOps Expertise: Practical knowledge of major cloud platforms (AWS, Azure, GCP), containerization, orchestration, application security (AppSec), and CI/CD DevOps workflows.

• Product & Systems Familiarity: Base knowledge of the Palo Alto Networks Cortex product suite and proficiency in key operational tools including Salesforce (SFDC), Clarizen, and G-Suite.

• Education & Travel: Undergraduate or Master’s degree (Computer Engineering, MBA, or related technical field preferred). Ability to travel up to 20% across North America.

• Preferred Certifications: CISSP, PMP, CCSP, or CISM.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (https://benefits.paloaltonetworks.com/) .

$151,200.00 - $207,900.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.