FLEX-STAFF, INC. - STEVENS POINT logo

Customer Support Specialist

FLEX-STAFF, INC. - STEVENS POINT

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At a glance

Compensation
No compensation found
Location
STEVENS POINT, WI
Work Authorization
Not specified

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Job overview

FLEX-STAFF is seeking Customer Support Specialists in Stevens Point to support a client account team. The role includes processing renewals, managing documents and account information, monitoring a shared inbox, and assisting with customer portal accounts. Candidates should be able to develop product knowledge and have computer skills, including familiarity with MS Office, SQL, and Salesforce or the ability to be trained.

Skills & qualifications

RequiredNice to have

Skills

Product KnowledgeComputer SkillsMS OfficeSQLSalesforceMultitaskingAttention to DetailCustomer Service

Full job description

JOB REQUIREMENTS: Be part of a team providing top notch service to its customers! We are looking for Customer Support Specialists for our reputable client in Stevens Point. This person will provide support to the Client Account team. Duties: -Processing renewals and creating communication using mail merge in Word, Mailchimp and other tools -Loading documents into document archive -Delivering mail items to team members -Assisting to monitor a shared team inbox and responding to requests -Maintaining accurate account information in database -Working with higher level staff to problem solve -Assisting with creating portal accounts and maintaining links for customers -Transferring data from English to foreign language translations -Special projects as assigned ***** OTHER EXPERIENCE AND QUALIFICATIONS: -Ability to develop thorough product knowledge -Knowledge of computers and skill in programs including MS Office, SQL and Salesforce (or ability to be trained in programs) -Multi-tasking ability -Detail oriented -Strong customer service mindset ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: [email protected] Apply Online: www.flexstaff.com Call For Appointment: 715-343-9000 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.

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