Retail Administration Coordinator

As a part of the Retail Administration team, the Retail Banking Administration Coordinator supports accurate, efficient, & compliant retail operations through quality control, operational support, & coordination of key Retail Administration activities. The role also serves as a resource to branch & department staff, helping resolve routine issues, improve processes, & reinforce established controls. ESSENTIAL RESPONSIBILITIES Supports the Retail Administration Manager & Sales & Service Manager, along with their teams, by completing assigned recurring quality-control testing, branch visits, & operational reviews of designated retail activities, including specialized functions such as IRAs & safe deposit boxes; maintains supporting records, communicates identified exceptions & trends, tracks corrective action, & escalates significant or unresolved findings. This role supplements, but does not duplicate, the Quality Control Specialist?s daily review of reports, deposit-account documentation, new-account information, & deposit-related maintenance. Manages vendor due diligence & ongoing review activities by gathering, validating, & maintaining required documentation; tracking initial & periodic reviews, renewals, outstanding items, & corrective actions; & escalating incomplete, significant, or unresolved matters to management. Administers assigned vendor & referral activities, including maintaining vendor records & the referral database, coordinating routine requests & issue resolution, monitoring service & documentation requirements, supporting user-access reviews, & tracking referral activity, follow-up, & resulting sales for management reporting. Assists with audit & examination preparation for branches & Retail Administration by gathering, organizing, validating, & maintaining requested documentation; assists with responses, tracks outstanding items & corrective actions, & supports timely resolution of findings with branch management & other departments. Provides backup support for branch end-of-day procedures, including balancing, exception research, transaction or general ledger discrepancies, system outages, & other issues that may prevent successful completion of daily processing. Provides backup support for branch needs & Retail Administration functions during absences, peak workloads, staffing needs, & special projects within the employee?s authority & training. Helps review & develop Retail Administration resources & maintains broad knowledge of branch operations, quality control, due diligence, vendor management, & retail sales & service functions, including applicable workflows, controls, policies, procedures, products, programs, systems, & vendor platforms. Serves as a knowledgeable operational resource by researching questions & assisting branch & department staff with routine system, transaction, balancing, access, workflow, product, & procedural issues; coordinates with internal departments or vendors as needed & refers higher-risk or unresolved matters to the appropriate department or manager. Reviews Retail Administration policies, procedures, forms, product information, job aids, & reference materials; identifies knowledge gaps & emerging operational trends & assists with staff training & communications. Provides day-to-day procedural guidance to branch staff by reinforcing established procedures, assisting with routine issue resolution, & escalating operational or compliance concerns to the appropriate manager. Education &/or Experience Associate?s degree or an equivalent combination of education & experience; relevant specialized coursework is a plus. Two to three years of banking experience, including teller, customer service, or branch operations experience. Administrative or operational support experience preferred. Ability to acquire & maintain broad knowledge of retail banking operations, systems, policies, procedures, & controls. See complete job escription when applying.