General Manager

JOB REQUIREMENTS: At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew! Position Overview: The General Manager is accountable for the overall performance of the coffeehouse - its financial results, its team, and the guest experience that connects them. Reporting to the Area or District Manager, the General Manager leads all aspects of daily operations and builds a high-performing, engaged team by setting clear expectations, holding team members accountable, and maintaining a healthy coffeehouse culture centered in exceptional guest experience. Success in this role requires the ability to maximize sales and traffic growth, develop and coach the team, and lead by example. The General Manager demonstrates a sustained commitment to Team, Guest, and Business, and brings the core values to life by embodying Caribou's purpose: to create day-making experiences that spark a chain reaction of GOOD. Core Responsibilities: TEAM Maintain staffing levels that meet business needs across all shifts, especially peak dayparts. Create accurate, demand-based schedules, publish them on time, and proactively develop bench strength and succession plans. Build and retain a skilled, experienced team by setting clear goals, coaching performance, recognizing contributions, and consistently using Caribou tools and resources to strengthen engagement and reduce turnover. Own the execution and completion of role-based training, promotional window training, onboarding, and all related development initiatives. Understand what motivates each team member, address concerns promptly, and provide individualized coaching and support that strengthens relationships and helps each person reach their full potential. Model and uphold company policies, practices, and standards, and maintain a safe, supportive environment for team members and guests. Use designated Caribou systems and tools accurately, consistently, and within required timelines to complete administrative and operational tasks, maintain reliable records, monitor coffeehouse performance, and support timely follow-up and informed decision-making. GUEST Lead the coffeehouse to bring Caribou's STAR guest service model to life on every shift, inspiring and empowering the team to deliver outstanding guest experiences through craft, hospitality,... For full info follow application link. Caribou Coffee and Einstein Noah Restaurant Group, Inc. is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities and does not discriminate based on gender, identity or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DD1FCCE180374FD7