Artificial Intelligence Solutions Director - Fargo Virtual Assistant

About this role:

Consumer Banking and Lending Digital is seeking a Product Leader to own the strategy, roadmap, and results for Fargo within Wealth & Investment Management (WIM). Fargo is Wells Fargo's AI-powered digital banking assistant and one of the company's flagship customer experiences. It gives millions of customers personalized guidance, proactive insights and self-service. This leader will be the single accountable product owner for the WIM experience. The team's goal is that clients and advisors complete wealth tasks more easily.

Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .

In this role, you will:

• Act as an advisor to senior leadership to develop and influence digital, data and AI products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across the Digital environment

• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple functional areas or the enterprise

• Develop long-term, large-scale solutions that require vision, creativity, innovation, advanced analytical thinking, and sound judgment

• Shape priorities by synthesizing customer insights, market trends, business performance, data, and platform considerations into clear strategies and requirements

• Provide vision, direction, and expertise to senior leadership on significant business plans, programs, and initiatives with broad organizational impact

• Strategically engage and build alignment with professionals and managers across product, design, engineering, data, analytics, operations, risk, and control functions

• Coordinate highly complex cross-functional activities, clarify decision points, and provide guidance to others to accelerate execution and resolve obstacles

• Create and deliver executive-ready recommendations, decision materials, roadmaps, and success measures for senior leadership, often under tight timelines and with evolving inputs

• Serve as an expert advisor and visible thought leader, helping strengthen digital product management practices and influence enterprise priorities without direct people-management accountability

Required Qualifications:

• 10+ years of Artificial Intelligence solutions experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

Desired Qualifications:

• Experience building conversational AI, virtual assistant or generative AI products at scale

• Digital product experience in wealth management, brokerage or investments

• Experience designing tools or experiences for financial advisors

• Track record of using customer data and voice of customer insight to drive the roadmap

• Experience presenting to senior executives and steering committees

Job Expectations:

• Ability to travel up to 10% of the time.

• This position offers a hybrid work schedule.

• This position is not eligible for Visa sponsorship.

Posting Location(s):

• 401 S Tryon St. – Charlotte, North Carolina 28202

• 333 Market Street – San Francisco, California 94105

• 401 Las Colinas Blvd. Bldg B – Irving, Texas 752039

Required locations listed.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $215,000.00 - $355,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

• Disability benefits

• Life insurance, critical illness insurance, and accident insurance

• Parental leave

• Critical caregiving leave

• Discounts and savings

• Commuter benefits

• Tuition reimbursement

• Scholarships for dependent children

• Adoption reimbursement

Posting End Date:

10 Nov 2026

***** Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-583277