Emergency Assistance Case Manager Lead

JOB REQUIREMENTS: Company Description At APM, we live our values ofiCARE-Integrity, Customer focus, Accountability, Respect, and Excellence- in everything we do. We are apurpose-driven organisationwhere procurement decisions directly impact thepeople and communities we serve. In the US, our services spanrehabilitation, employment, allied health, and community support. What we procure-from clinical supplies and assistive technologies to professional services and digital platforms-enables our teams to deliver life-changing outcomes every day. Joining APM means being part of a global team that values impact and inclusion. You'll work inaenvironment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.Job Description The EA Case Manager Lead oversees the Emergency Assistance application process, ensuring compliance with W-2 and Department of Children and Families (DCF) policies. This role provides technical and policy guidance to EA staff, supports high-quality service delivery, and ensures timely assistance to families experiencing crisis. Review and approve EA applications to ensure accuracy, completeness, and compliance with W-2 and DCF policies. Serve as the technical and policy lead for EA staff, offering guidance on eligibility determinations, documentation standards, and benefit issuance. Monitor EA program performance and ensure timely processing of applications. Provide training and mentoring to EA case managers to support consistent and effective service delivery. Collaborate with W-2 leadership to identify process improvements and address service gaps. Maintain accurate records and ensure documentation meets audit and reporting requirements. Respond to escalated cases and provide resolution support for complex eligibility issues. Ensure confidentiality and compliance with all applicable laws and program regulations.Qualifications Required Associate's degree in human services, Public Administration, or related field. Minimum of 3 years of experience in case management or... For full info follow application link. BrightSpring is an Equal Opportunity Employer. BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist. Please contact us for accommodation assistance. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BBFB7C0DC6B44699