Sales Engineer

DirectEmployers is looking for a sales engineer to assist our members and customers during the sales process and with issues that arise once they are members of our association. This is a full time, direct hire position in the Product Development department. The position will report to the Sr. Director of Sales Engineering as part of a small team of engineers. This position is remote, but you must reside within the states of IN, FL, GA, IA, NC, OH, or VA. Occasional travel to our headquarters in Indianapolis, IN may be required and your work day must include the core hours of 9:30 AM-4:00 PM EST.

Primary duties will include working with sales, support, and membership engagement staff to answer technical questions and find solutions to unforeseen use cases. The ability to think critically and propose solutions is a key part of this position.

The Sales Engineering team serves as the bridge between our customers, the development team, and front line support staff. It is a unique position where the ability to understand and explain technical issues to non-technical individuals is critical.

As a Sales Engineer, your day will be one of technical problem solving, ranging from software configuration and web development to database queries and analytics interpretation. As the pivot point between development and customer support, you must be prepared to take on a task without a clear answer, finding the tools and answers that are needed to solve a customer issue along the way. Patience and Professionalism will be hallmarks of your character.

Primary Duties:

• Research and Implementation of technical solutions
• Review of XML, HTML, and the data content of 3rd party sites
• Interpretation and explanation of Data & Analytics, and supporting report creation
• Direct interaction with technical and non technical customers
• Data imports and exports

Required:

• 3+ years of experience in a technical role (although education may serve as a subsitute in some circmstances)
• Ability to interact with non technical staff in a productive and positive manner.
• Experience with javascript, html and css
• Experience writing SQL
• Demonstrated ability to explain technical concepts to non-technical individuals
• Demonstrated ability to asking probing questions in a disarming and productive fashion in order to gather details about a problem
• Comfortable using AI tools to automate and streamline work

Preferred

• Development experience in any language
• Experience with complex data systems
• Experience with using and interpreting analytics platforms
• Experience in a tier 3 support or sales engineer positions

Location :

• Indianapolis, IN or
• Remote in the following states: IN, FL, GA, IA, NC, OH, VA.

Place of Work

Remote

Requisition ID

2026-SE-01

Job Type

Full Time

Application Email

[email protected]