Banking Center Manager 1 - Napoleon, OH - Napoleon, OH

Summary Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Responsible for leading the relationship building efforts, efficient operations of a full service banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. Directs the overall sales and service initiatives of the location, assumes a proactive role in customer interaction and service to include meeting with customers, discussing their specific banking needs in person both at the branch, and at the customer's location. Work closely with business partners to service existing and prospective customers. Expected to spend significant time conducting outside sales efforts directed at prospecting business and retail customers, and centers of influence and to participate in community service opportunities in the market. This person may be assigned to more than one office. Leads a full-service banking center by driving sales, service, employee engagement, and operational excellence while fostering a positive and high-performing work environment. Builds and strengthens customer relationships through proactive outreach, community involvement, and collaboration with business partners to grow and retain business. Oversees branch operations, compliance, talent acquisition, coaching, and staff development to achieve service, sales, and operational objectives. Essential Functions Excellent Customer Service Business development (inside and outside) Community service Sales management Operational oversight Essential Duties and Responsibilities Personally models the standards of the Bank's Mission, Vision, and Pledge. Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the need of the client. Lead and manages by consistently meeting and exceeding banking center sales goal for loans, deposits, partner referrals and profitability. Contributes to individual and team goals by promoting the sales culture within the banking center. Responsible for demonstrating strong ability to sell and successfully promotes the Bank's products and services. Ensures the staff receives proper management, coaching and training to demonstrate abilities to sell and successfully promotes products in order to reach individual and team sales goals. Communicates to staff the goals of the banking center and works at meeting these goals. Continually monitors performance against the banking center goals adjusting individual goals and initiating sales promotions as needed to meet those goals. Sources or originates the development of small business banking relationships through calling efforts, originations, or referrals to achieve sales goals by meeting the need of customers and prospects. Develops and expands knowledge for small business banking. Oversees and personally contributes to branch deposit and consumer loan production and growth to achieve budgeted results. Sets priorities, directs and delegates responsibilities to the staff, and follow through on the implementation of the designated activities. Promotes company products and services in the community to assist in the continued growth of the Bank. Responsible for handling the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short. Participates in the pro-active recruitment and selection of talent and assists in the proper training, coaching and development of the banking center staff. Ensures sales and staff meetings are consistently con