Quality and Patient Safety Program Manager

Job Description

Oracle Health Government Services is seeking a Program Manager to serve as the primary engagement and delivery leader for the Quality & Patient Safety (QPS) team supporting the Department of Veterans Affairs (VA). This role is responsible for driving successful execution of quality and patient safety initiatives across national programs, market deployments, local site engagements, and internal strategic priorities.

The Program Manager will serve as the central coordinator for all QPS engagement activities, ensuring alignment between quality and patient safety objectives, deployment timelines, contractual commitments, and client expectations. This individual will act as a trusted advisor to both internal and external stakeholders, lead complex engagement efforts, manage project portfolios, and continuously refine the QPS engagement methodology to support successful outcomes across the VA enterprise.

The ideal candidate is a healthcare technology and consulting leader who excels in complex environments, builds strong relationships, drives accountability, and delivers measurable results while balancing multiple priorities and stakeholders.

Responsibilities

As a Program Manager, You Will:

• Drives Quality & Patient Safety engagements from initiation through completion across national, market, and local deployment activities ensuring team members complete work on schedule.

• Serve as the primary project manager for the QPS team, coordinating timelines, deliverables, dependencies, and resources across multiple concurrent initiatives.

• Own and maintain engagement plans that align QPS activities with broader Oracle Health deployment and engagement management timelines.

• Act as the primary liaison between the QPS organization and broader Oracle Health Engagement Management teams to ensure alignment, communication, and execution.

• Build and maintain strong relationships with VA stakeholders, market leadership, site leadership, Oracle Health leadership, and cross-functional delivery teams.

• Facilitate client-facing meetings, executive reviews, develop presentations, governance sessions, and operational workgroups.

• Lead markets and sites through the Quality & Patient Safety engagement lifecycle while ensuring integration with deployment milestones and readiness activities.

• Drive continuous improvement of the QPS engagement methodology, processes, tools, and governance structures.

• Own the end-to-end contract management process, including drafting statements of work, defining deliverables, resource planning, and FTE allocation.

• Manage scope, schedule, budget, resources, risks, issues, and contractual commitments for assigned engagements.

• Establish and maintain project reporting, executive communications, risk registers, action logs, and performance metrics.

• Ensure all contractual deliverables are completed on time, meet quality standards, and align with client expectations.

• Identify, escalate, and mitigate risks that may impact quality, patient safety, deployment timelines, or client satisfaction.

• Foster collaboration across clinical, operational, technical, deployment, and executive stakeholder groups.

• Support strategic planning and internal operational initiatives that advance the goals of the Quality & Patient Safety organization.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Public Health, Health Informatics, Business Administration, Project Management, or a related field.

• 7+ years of experience in healthcare technology, healthcare consulting, healthcare operations, quality improvement, patient safety, project management, program management, or client engagement leadership.

• Demonstrated experience managing complex, multi-workstream projects with responsibility for scope, schedule, budget, risks, deliverables, and stakeholder management.

• Proven ability to lead client-facing engagements and establish trusted relationships with executive, operational, clinical, and technical stakeholders.

• Experience coordinating cross-functional teams in a matrixed environment without direct reporting authority.

• Strong project management skills including planning, scheduling, resource management, risk management, issue resolution, and executive reporting.

• Experience managing contractual obligations, performance work statements, deliverables, resource forecasts, and financial accountability.

• Exceptional communication, facilitation, negotiation, and presentation skills.

• Strong organizational skills with the ability to manage multiple priorities and competing deadlines simultaneously.

• Ability to navigate ambiguity, drive accountability, and execute effectively in fast-paced environments.

• U.S. Citizenship and ability to obtain and maintain applicable federal security requirements.

Preferred Qualifications

• Experience supporting the Department of Veterans Affairs (VA), federal healthcare organizations, or large government healthcare programs.

• Experience with Oracle Health, Cerner, or enterprise Electronic Health Record (EHR) implementations and deployments.

• Knowledge of healthcare quality improvement, patient safety programs, clinical governance, accreditation standards, and performance measurement.

• Project Management Professional (PMP), PgMP, Lean Six Sigma, CPHQ, CPPS, Prosci, or similar certification.

• Experience leading enterprise-scale healthcare transformation, readiness, deployment, optimization, or change management initiatives.

• Familiarity with healthcare operational workflows, clinical informatics, patient safety methodologies, and performance improvement frameworks.

• Experience developing engagement methodologies, governance models, or operational processes within consulting or healthcare organizations.

• Experience with Microsoft Project, JIRA, Confluence, SharePoint, and related project management tools.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.