IT Manager (Information Technology Manager)

This position offers the flexibility of a primary home base at either our Suffolk or Franklin school. Please note that regular travel between school locations is required to provide onsite support and leadership. Information Technology Manager About Us The Childrens Center, a non-profit agency, is dedicated to making a positive difference in the lives of young childrenone family at a time. Our mission is to nurture and educate children and their families by providing opportunities for education, parenting support, and community resources. Our Head Start/Early Head Start program is federally funded and provides no-cost services to qualifying families, including pregnant women, children from birth to age 5, and their families through comprehensive education, health, and family support services. Position Summary for Information Technology Manager The Childrens Center is seeking an experienced Information Technology Manager to oversee and direct the agencys technology operations. This role is responsible for managing IT systems, providing technical support, ensuring network and data security, and supervising IT staff while supporting the agencys overall operational effectiveness. Key Responsibilities for Information Technology Manager - Manage and oversee agency-wide information technology operations - Coordinate system development, testing, documentation, and technical support - Troubleshoot user issues, identify solutions, and implement fixes - Install, maintain, and administer servers, workstations, routers, switches, wireless access points, and printers - Manage VPN, DNS certificates, SPF, DKIM, and DMARC email security protocols - Oversee PBX and VoIP telecommunications systems - Maintain agency security systems, surveillance cameras, and network security - Verify daily server backups and restore files as needed - Serve as system administrator for software packages and databases - Coordinate technology projects, upgrades, and replacements across all sites - Develop and conduct staff technology training programs - Assist with IT budgeting and administration of approved funds - Run reports and facilitate IT security audits/investigations - Support directors with grant submissions and special projects - Attend meetings and perform additional duties as assigned Qualifications for Information Technology Manager - Bachelors degree from an accredited college or university in Information Technology, Computer Science, or related field required - Must have direct experience with the supervision of staff, fiscal management, and administration to be considered - Minimum of 7 years of IT experience, including a proven track record of success in supervisory or leadership roles - The ideal candidate will bring 5 years of experience leading IT teams and overseeing technical workflows. - Budget development and financial accountability experience - Expertise in overseeing IT operations, including lifecycle management, resource allocation, and technical service delivery. - Deep understanding of IT governance frameworks and a proven ability to implement industry-standard management practices. - Demonstrated ability to apply IT management best practices to streamline workflows and improve departmental efficiency. - Experience with: - Microsoft 365 Admin Center - Exchange - MS Entra ID - Multifactor Authentication (MFA) - Microsoft Defender - Knowledge of hardware/software installation, maintenance, and repair - Experience with system administration and network security - Outstanding customer service skills, strong organizational skills, and the ability to multi-task and manage multiple priorities effectively - Strong leadership capability in transforming business requirements into technical solutions, resulting in a measurable increase in user productivity or a reduction in manual ork hours. - Excellent written and verbal communication skills - Must demonstrate familiarity with ethnic backgrounds of clients and be able to serve and effectively communicate with co-workers and the public - Must demonstrate the personality and ability to provide leadership and stability for program continuity - Must have demonstrated ability to work effectively and harmoniously with co-workers - Must be able to travel between school locations - Demonstrated staff management experience **Additional Requirements for Information Technology **