Agency Intern

Allen County Job & Family Services offers internships that provide a hands-on training experience throughout the various departments of the Agency. Interns will work directly with our team to understand the various programs and everyday operations of the Agency. They will have the opportunity to develop stronger organizational, communication and time management skills. Departments: - Income Maintenance - Investigations & Adult Protective Services - Social Services - OhioMeansJobs Hours: Monday through Friday, 8:00 a.m. -- 4:30 p.m. (Flexible) Pay: $18.00-$19.00 per hour based on level of education Expected Internship Duration: 6 months (may be renewed as appropriate) Regular/ Predictable attendance is necessary This paid internship is a planned and structured work experience that provides youth various opportunities for career exploration and skill development. Individual must meet youth program eligibility requirements for this funded internship/learning opportunity; youth program ages are 18-24years old. Applicants will be screened for youth program eligibility. Income Maintenance Intern: - Serves as intern for public assistance program departments (food assistance, cash assistance, medical, etc) - Provide exceptional customer service - Assists clients by providing information concerning Public Assistance programs - Refers clients to appropriate office or unit - Answers phones and returns customer inquiry phone calls - Connects callers with appropriate staff - Processes Agency mail for delivery to Post Office - Assures appropriate postage - Scans documents into the Agency document imaging system - Completes routine paperwork, general clerical duties and other duties as assigned (e.g. light typing, data retrieval from PC, etc.) - Copies, assembles and prints Agency documents and information packets Investigations & Adult Protective Services Intern: - Assist in obtaining computer matches in system to verify employment, earned income, and unearned income - Prepare and send subpoenas to places of employment - Process and prepare mail for agency purposes - Prepare overpayment letters to be sent out - Conduct address verification - Complete routine paperwork, clerical duties and other duties assigned - Scan in documents to keep system updated - Assist investigations unit on daily basis Social Services Intern: - Serves as an intern for Social Service programs (Non-Emergency Transportation, Publicly Funded Child Care) - Assists with necessary paperwork and data entry on clients - Provide exceptional customer service - Assess client needs and make appropriate referrals to the correct unit - Maintains detailed and accurate records - General clerical duties and other duties as assigned The Agency Intern should possess the following skills, attributes, and qualifications: - Currently in final year of post-secondary education, pursuing a degree in business, HR, marketing, or related field, OR a recent graduate - Exceptional computer skills - Strong administrative and document management skills - Excellent written and verbal communication - Willingness to learn - Ability to multitask - Ability to meet deadlines - Enthusiasm and a capacity for hard work To learn more ab