Community Health Coordinator

Job Posting TitleCommunity Health CoordinatorJob DescriptionPOSITION SUMMARY: The YMCA of the Twin Tiers is partnering with Western New York Integrated Care Collaborative to help address the health care needs in two of the communities we serve - Allegany and Cattaraugus Counties. WNYICC is the Community Care Hub of a Social Care Network of local, trusted community-based organizations (CBOs) providing social care programs and services and Allied Partners (including healthcare and behavioral health providers). This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Community Health Coordinator leads the YMCAs social care and population health initiatives, including all programming related to the NYS Medicaid 1115 Waiver. This role oversees and implements screening and navigating referral services, evidence-based health programs, and older adult wellness activity efforts, while cultivating partnerships and referral pathways with healthcare providers and community organizations. The coordinator supports and supervises volunteers, manages grants, and expands off-site, volunteer-driven programs that advance health equity across the service area. This is a grant-funded position, with the potential for continued employment based on performance, organizational sustainability, and future funding availability. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. POSITION RESPONSIBILITIES: Leads YMCA operations and compliance related to the NYS Medicaid 1115 Waiver, including screening, referrals, and documentation protocols.Runs off-site screening and referral programs and actively engages in the community to build relationships, identify resources, and promote health services that meet the needs of underserved and high-risk populations.Provide empathetic and culturally competent screening for social determinants of health to community members telephonically, virtually and/or in-person. Process screens and referral intake daily including calls with potential program participants, documentation, and insurance/eligibility verification. Receive, prioritize, monitor, and triage screenings and referrals that require service connections across community-based organizations and health care providers to ensure successful and timely connections between clients (community members) and the appropriate community partner. Accurately document all services provided in the WNY Integrated Care IT platform and securely retain provision of service documents as required. Builds and maintains a formal referral pipelines with healthcare providers, social workers, insurers, community partners, and government agencies. Maintain effective communication with community members and/or referring organizations to ensure acceptance and resolution of referrals. Handles customer questions and concerns with excellent customer service, empathy, and patience.Collaborates with WNY Integrated Care to produce data-driven performance reporting to support regulatory reporting obligations that will demonstrate value and build the evidence base on how HRSN services advance health outcomes and reduce health disparities. Attends WNY Integrated Care Screening/Navigation Workgroup. Demonstrates excellent customer service in all