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Poker Supervisor - $23hr + tournament & admin fees

Twin River Managemen

Black Hawk, COJob$23/hrSeen todaySeen in employer's feed today

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At a glance

Compensation
$23/hr
Location
Black Hawk, CO
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

CO Support License

Job overview

The Poker Supervisor oversees poker operations and staff, including live and tournament games, scheduling, game integrity, regulatory compliance, and customer service. The role resolves floor calls and player concerns, coordinates game and tournament transactions, completes required documentation, and supports training and mentoring of dealers and floor staff.

Skills & qualifications

RequiredNice to have

Skills

Poker OperationsStaff SupervisionSchedulingGaming ComplianceCustomer Service

Qualifications

CO Support License

Full job description

Description Responsibilities: - Responsible for supervising poker operations and staff. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Ensure all team members adhere to poker room policies, procedures, and gaming regulations. - Serve as the primary point of contact for resolving floor calls in a fair, professional manner. - Oversee live and tournament poker games to ensure a smooth, fair and timely play. - Manage player lists, balance tables, open/close games and assign dealers effectively. - Support table fills, buy-ins, chip transactions, tournament registrations and payouts in coordination with cage and security. - Ensure compliance and integrity of all poker games; to include fairness and adherence to house rules and procedures, Colorado gaming laws and ICMPs. - Monitor games for irregularities and take corrective action when necessary. - Ensure compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity). - Provide high-level customer service and build positive relationships with players, resolving player concerns or disputes with professionalism and diplomacy. - Accurately complete and submit all required logs, shift reports, and incident documentation. - Provide feedback and suggestions to improve poker room operations. - Support training and mentoring of new dealers and floor staff. - Lead by example in professionalism, game knowledge, and customer service. - Stay updated on poker trends, rules, and industry best practices. Target Salary Range: ($23.00) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you! Qualifications Licenses & Certifications CO Support License (required) Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. At Bally's Corporation, we are committed to promoting equal opportunities in employment and working conditions.We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.We do not discriminate on any status protected by the laws or regulations in the locations where we operate. Apply at: https://ipc.us/t/27A0DAE8C5E54041.

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