Service Desk II - 3055713

JOB REQUIREMENTS: Job#: 3055713 Job Description: Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. Apex has an opportunity for a Service Desk II. Here are the details: Position: Service Desk II Location: Milwaukee, WI (in person 5 days/week) Duration: 4-6 months (with possibility of extension) Start Date: November 9th, 2026 Schedule: MondayFriday, 8 hour shifts between 7am-5pm based on business needs Rate: $25-27/hour Physical Demands The position is predominantly stationary to computer workstation operations. This position is onsite in the office 5 days per week. Manual dexterity and sitting is required in carrying out the position responsibilities (i.e., use of personal computer). Critical Skills / Must-Haves: 1. 2 or more years' experience in Service Desk/Help Desk environments. 2. Experienced in various PC imaging technology and End User Computing tools such as: SCCM (Microsoft Configuration Manager), Windows PE imaging, ServiceNow, Citrix, Bomgar, Microsoft Office 365, AWS Connect Call Center. 3. High technical proficiency in supporting end user equipment types (laptops, desktops, printers, mobile devices, etc.). 4. At least 2 years' experience supporting end users and systems, either on-site and remotely (e.g. Windows 11, Citrix published desktop and applications, Microsoft Products, SharePoint, and Active Directory accounts). 5. At least 2 years' experience supporting various operating systems (Windows 10 or 11, Windows PE imaging) 6. Extensive experience using Microsoft Office products (Excel, Word, Outlook, PowerPoint, etc.). 7. Experience managing hardware and software assets using IT Asset Management best practices. 8. Extensive experiencing troubleshooting wide range of technical issues related to but not limited: applications, files and directories, OS errors, internet issues, etc. Required Soft Skills Experience communicating clearly, professionally, and efficiently with end users and business partners. Nice-to-Haves: Strong understanding of best practices in relation to end user computer usage and maintenance. Strong understanding of PC imaging technology and End User Computing tools such as: SCCM (Microsoft Configuration Manager), Windows PE imaging, ServiceNow, Citrix, Bomgar, Microsoft Office 365. Strong working knowledge of troubleshooting endpoint network connectivity, VPN and two factor authentication workflows. Strong working knowledge in Windows 10 and 11 operations. Preferred Soft Skills Demonstrate genuine interpersonal and written communication skills. Ability to translate information in written and verbal form to both technical and non-technical audiences. Ability to work with little or no supervision from direct leader. Ability to work in a high-volume, highly technical environment. Demonstrate a strong customer-service centric approach. Ability to self-motivate, work independently, and take ownership of job responsibilities to deliver on expectations. Natural problem solver and innovator. Ability to multitask, switch focus and identify urgency in customer incidents. Excellent verbal and written communication skills. Self-starter, take initiative and strong appetite for learning. A service-oriented attitude with the utmost discretion in handling sensitive/private information through technical issues and other matters. Education: Associate or bachelor's degree; or 2 or more years related experience and/or training from a technical school. The top-performing candidate will have hands-on experience with: Service Desk and Help Desk operations PC imaging and deployment ServiceNow SCCM/Microsoft Configuration Manager Enterprise desktop support Strong customer service skills End-user support in a corporate environment This individual will be a self-starter who takes ownership of issues, excels at troubleshooting, communic tes effectively with users, and thrives in a fast-paced support environment. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.apexsystems.com/job/3055713\_usa/service-desk-ii?source=PDN This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.