Provider Services Education and Communications Pro

Become a part of our caring community

The Provider Services Educational and Communications Professional (Contract Tools, Educations, Processes Professional 2) reports directly to the Provider Services Director. You will assist with the development and implementation of education and communication materials that engage external and internal stakeholders. You will manage a content management system for organizing and storing materials.

• Create and maintain external facing materials, such as educational content, templates, memos, and web updates

• Collaborate across departments to update annual provider educational resources to meet state contracted requirements.

• Regular meetings with project teams to understand their training, education, and support needs to ensure aligned segment strategy and approach.

• Document policies, processes, and technical information into clear, audience-appropriate content.

• Track participation, engagement, and effectiveness of training and communication initiatives.

Use your skills to make an impact

Required Qualifications

• Associates Degree in Business, Healthcare Administration, Marketing and/or related field

• 3+ years of marketing and communications with experience drafting content for resources, educational material, and/or trainings

• Experience with provider relations, provider communications and education, and/or related health plan operations

• Familiar with learning design principles with proven application of those principles to create easy-to-read and captivating provider training and educational materials

• Template design experience

• Proven experience writing educational materials

Preferred Qualifications

• Bachelor's degree in Business, Healthcare Administration, Marketing and/or related field

• SharePoint experience

• Project Management experience

• Experience working in Medicaid/government healthcare

• Understanding of health plan operations and adherence to state requirements

• Experience operating in a matrixed environment

Additional Information

• Position to be located in VA or within 20 miles of state

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$65,000 - $88,600 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.