Technical Operations Lead

Why Karsun? Join Karsun Solutions to grow your career with the company transforming possible for the US Government. At Karsun, collaboration drives our community. We're committed to building an environment where team members from diverse backgrounds can innovate, learn and grow with us. Here at Karsun, the only limit to your potential is the limit of your curiosity. Join Team Karsun, and Find Your Next! Summary This individual will lead technical operations for a cloud-native (AWS) data and AI platform supporting a federal program; own reliability, observability, incident response, platform engineering, and data-product operationalization. What You'll Be Doing: - Serve as primary technical owner for platform availability, reliability, and operational runbook development for data pipelines, feature stores, model serving, and supporting infrastructure. - Work closely with the SRE Lead to design and operationalize SRE practices (SLIs/SLOs/SLAs, error budgets, toil reduction) to transition teams from DevOps to SRE. - In collaboration with SRE Lead, build and maintain monitoring, alerting, and observability across data and AI stacks (ETL/ELT, data lakes/warehouses, model training & serving), including metrics, distributed tracing, and centralized logging. - Lead incident management: on-call rotations, incident response, RCA, remediation tracking, and continuous improvement. - In collaboration with SRE Lead, automate operational workflows (deployments, scaling, recovery) using IaC (Terraform/CloudFormation) and CI/CD pipelines; reduce manual operational toil. - Define and enforce runbooks, backup/restore, RTO/RPO, and disaster recovery for data and ML systems. - Partner with data product owners, ML engineers, security, and compliance to ensure production readiness, access controls, and federal compliance requirements. - Manage capacity planning, cost optimization, and performance tuning of AWS resources for data and ML workloads. - Mentor and lead an ops/SRE team; set technical priorities and coordinate cross-functional platform changes. - Maintain vendor and third-party integrations and coordinate upgrades/patching under federal change-control processes. - Track and report reliability metrics and operational maturity improvements to stakeholders - Ability to obtain and maintain a Public Trust clearance. Required Qualifications: - 10+ years of directly relevant IT work experience. - 7+ years technical operations / platform / SRE experience supporting data-intensive systems; 3+ years in AWS production environments. - Deep understanding of data products and product ownership: data lineage, stewardship, SLAs, and consumer contracts. - Proven experience operating data platforms: Databricks, Airflow, S3, Kafka/Kinesis, Airflow. - Strong SRE practice knowledge: SLI/SLO design, incident response, runbooks, chaos/failure-mode testing. - Hands-on with observability tooling (Prometheus, Datadog, OpenTelemetry) and log/tracing systems. - Familiar with IaC (Terraform or CloudFormation), CI/CD (GitHub Actions/Jenkins/ArgoCD), container orchestration (EKS/Kubernetes), and scripting (Python, Bash). - Solid security and compliance experience for federal environments (RBAC, encryption, secrets management). - Excellent written and verbal communication; ability to produce clear runbooks, RCA reports, and brief leadership. Preferred Qualifications: AWS Certified Solutions Architect - Associate (desirable). Prior experience with ML lifecycle/MLOps tooling (SageMaker, Databricks) and feature stores. Experience migrating teams from DevOps to SRE and driving organizational change. <