IT INFO SYS AND INFR ENG III - Disaster Recovery Team

Information Technology Services - ITS

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

Summary:

Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success!

Information Technology Services (ITS) currently has an opening for an IT Systems and Infrastructure Engineer III in our Chinden office in Boise as part of the Network, Infrastructure, Application Development and/or Application hosting teams.

This position will administer, troubleshoot, upgrade, design and configure server and storage infrastructure and management systems at multiple locations and develop and implement complex systems, storage, or networking infrastructure; including systems administration, installation, and maintenance; provide leadership in the design, enhancement, implementation, and consultation on complex enterprise network, server, or storage infrastructure and perform related work.

The selected individual must possess an in-depth knowledge of a wide range of advanced server virtualization and storage (SAN) technologies and management practices in order to maintain 24/7/365 business operations.

Please note: The successful candidates will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports.

Example of duties:

• Provides hands-on systems administration and management of advanced enterprise class server and storage infrastructure in support of a diverse customer base on a 24/7/365 basis;

• Provides direct customer support for problem resolution and escalation;

• Conducts complete diagnosis of most technology problems, factoring in an understanding of the technical architecture;

• Participates in design, and contributes to technical insights and ideas;

• Anticipates implementation obstacles and develops plans to address them;

• Analyzes cross-technology and cross-platform issues;

• Provides input into the technology plan for the organization and ensures that plans are integrated effectively with other aspects of the technical infrastructure;

• May provide consulting services to project teams on areas of expertise;

• Some positions will be members of the project delivery team and collaborate with customers, vendors, and cross teams to implement enterprise solutions;

• Supports multiple projects concurrently, including new projects or projects related to current processes;

• Coordinates the hands-on work needed to achieve project objectives in the field;

• Set up meetings, present information, order supplies and equipment;

• Anticipate potential project risks and reports to the project manager;

• Ensures the project is complying with policies, standards, and guidelines;

• Technical writing to develop user manuals and IT support documentation;

• Designs and implements test and release to production plans.

• Some positions will be members of the application development team supporting and creating application integration and deployment tools.

Minimum Qualifications:

• Considerable knowledge of current information technology trends and capabilities.

Typically gained by a bachelor's degree directly related to information technology OR at least four years of work experience in information technology. Education and experience must be within the last five years.

• Experience planning, installing, maintaining , troubleshooting network, server, or storage systems.

Typically met by at least four years of full-time work experience where planning, installing, maintaining , and troubleshooting network, server or storage systems was part of the primary job responsibilities.

• Resolving network or server problems.

Typically met by at least four years of full-time work experience (within the last five years) where resolving network or server problems was part of the primary responsibilities.

• Working with end users to develop and implement information technology solutions for user computing needs in a business environment.

Typically gained by at least four years of full-time work experience where interviewing and consulting with clients/users to develop and implement solutions to meet computing requirements in a business environment was part of the primary responsibilities.

• Experience as a technical lead implementing or supporting network, server, or storage systems.

Typically gained by at least four years of full-time job experience where work as a technical lead implementing or supporting network, server or storage systems was part of the primary job responsibilities.

Preferred Qualifications:

• Advanced knowledge and experience  m anaging,  troubleshooting  and  maintaining  a  highly virtualized , VM ware/Hyper-V, envi ronment

• Advanced knowledge and experience managing, installing and troubleshooting an enterprise class Storage Area Network ( SAN )

• Experience managing data backup and recovery systems across remote sites

• Experience with Microsoft  Powershell

• Experience with setup l configuration and administration of patch management and automated inventory management tool s

• Experience developing and maintaining infrastructure documentation with a minimum of 2 years’ experience with Microsoft Visios

• Some teams  require  on -call 24/7 shift rotation schedules

• Ability to work as part of a  teams

• Strong organization and communication skills

• Ability to work under stressful conditions and work to tight timeliness

• Excellent interpersonal skills with both customers and team members are  required

• Travel throughout the State is occasionally required

Benefits:

This position is eligible for the state benefits package, including:

• Excellent low-cost medical, dental, and vision insurance (https://ogi.idaho.gov/)

• Generous vacation and sick leave accrual beginning as soon as you start

• Eligibility for the Public Service Loan Forgiveness Program (PSLF)

• Paid parental leave (https://dhr.idaho.gov/wp-content/uploads/2025/01/DHR-10\_Paid-Parental-Leave.pdf)

• Eleven paid holidays a year

• Participation in one of the nation's best state retirement systems: PERSI (https://www.persi.idaho.gov/)

• Multiple retirement plans

• Life insurance

• Wellness programs; ongoing training opportunities; and more

https://dhr.idaho.gov/StateEmployees/Benefits.html

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.