Ebusiness Customer Support Team Lead

JOB REQUIREMENTS: R10102518 eBusiness Customer Support Team Lead (Open) Location:Germantown, WI (LLC Support) - Warehouse How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.Airgas is Hiring for a eBusiness Customer Support Team Lead in Germantown, WI! We are looking for you ! Hybrid, Germantown, WI- 3 days in office, 2 days at home Comprehensive Family Benefits:Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents:We offer up to 14-week paid child birth benefits to support growing families. Future Security:401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access:Your benefits start after just 30 days of employment. Recruiter: Roseanne Khachikyan / [email protected] / 424-318-0169 The primary responsibility of this role is to provide support, guidance, and training in the day to day functions of the team, acting as the first point of escalation and training for new associates. The Team Lead will take an active role in the day to day responsibilities of the team and will have accountability for leading, guiding and developing associates to successfully achieve both team and individual goals. Successfully promotes a culture of excellence and a positive team environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Act as the first point of contact for team members Proactively identify, analyze, and communicate process improvement areas to create efficiencies Possess a strong understanding of company capabilities Knowledgeable over a wide range of products, practices, and procedures Direct team effort and delegate work responsibilities to balance the team's daily workload Recognize the need and assist the team when workload dictates while performing at peak efficiency Proactively review and analyze team metrics Actively participate in the training and development of associates Provide regular input on team performance and recommend necessary actions to supervisor Successfully promote a cohesive and collaborative team environment through inclusive and positive communications Listen to, evaluate and provide feedback on calls for associates. Set clear and measurable objectives for skill enhancement while focusing on CS2 behaviors. Participate in the interview process and provide hiring recommendations Provide regular input relating to annual associate performance reviews Effectively assist team members with escalated customer issues. Engage supervisor with a plan of resolution on complex issues. Anticipate and correct customer problems Investigate and resolve escalated issues posted on social media Manage, organize, and... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/33E58C1828BC4D50