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Patient & Family Concierge, Senior- 12E Integrated Medicine

UPMC

Pittsburgh, PAFull-timeSeen 1w agoSeen in employer's feed 5 days ago

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At a glance

Compensation
No compensation found
Location
Pittsburgh, PA
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Patient & Family Concierge, Senior supports patients, families, and visitors on UPMC Mercy’s 12E Integrated Medicine Unit. The role provides service across the unit as needs change, including coordinating destinations and communications, maintaining patient flow, arranging tests and procedures, answering calls and call lights, and managing supplies and equipment. The position works full-time hours across three rotating 12-hour shifts each week.

Skills & qualifications

RequiredNice to have

Skills

CompassionCustomer ServicePatient CareFollowing Instructions

Qualifications

High School Diploma or One Year Job Experience6 Months Concierge or Equivalent ExperienceAnnual ContributionAct 34 Clearance

Full job description

Join Our Team as a Patient & Family Concierge, Senior at UPMC Mercy!

Are you highly organized, love the excitement of a busy day, and looking to directly impact patient care? The Patient & Family Concierge, Senior role is perfect for you! We are currently searching for a role to work full-time hours (3, 12-hour rotating shifts each week) supporting our 12E Integrated Medicine Unit at UPMC Mercy. Shift times are typically 12 hours and have start times at 7am and 7pm. Overnight shifts earn an extra $1.10 more per hour.

The Patient & Family Concierge, Senior provides compassionate service and support to patients, families, and visitors during their stay. The goal is to create a top-notch experience for everyone and you will serve in various capacities across the unit based on changing needs, including:

  • Greet all patients, family members, visitors, and staff members and help with destination coordination

  • Assist with all communications regarding the department

  • Accurately update and maintain patient flow- admitting and discharging patients throughout the day

  • Coordinate patient tests and procedures and offering administrative support

  • Answering phone calls and call lights

  • Managing supplies and equipment

Above all, this position will focus on patient and guest satisfaction and quality of care from first to last impression.

About UPMC Mercy's 12E Integrated Medicine Unit:

  • Fast-Paced & Diverse: Our 35-bed Acute Care Unit is home to patients with a wide range of acute medical diagnoses and complex care needs.

  • Learning & Growth: 12E offers a rich environment for professional development and learning. Interested in working in the Emergency Department or Behavioral Health? 12E will teach you the skills to get there!

  • Teamwork & Collaboration: We emphasize strong multidisciplinary collaboration and communication to provide the best care for our patients.

  • Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times

  • High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED

  • 6 months of experience as a Patient & Family Concierge or equivalent (equivalent can be customer service or patient care focused)

  • Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Concierges

  • Ability to follow written and verbal instructionsLicensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

How this job compares

Set against the 1,205 open Patient Services jobs on Olive Jobs, counted October 27, 2026.

Pay
  • This postingNot listed
  • US median$63–70K/yr125 salary ranges
  • US median$20–27/hr632 hourly ranges
Openings
Olive Jobs lists 77 open Patient Services jobs in Pennsylvania and 1,205 across the US. 2% of them nationwide are listed as remote or flexible.
Hiring the most in Pennsylvania
Experience
This posting asks for no prior experience — less than three in four Patient Services postings that state a minimum ask for (median 1 year, across 697 postings).
Education
61 of the 1,205 open Patient Services jobs (5%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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