Operations Quality Controls Specialist

Operations Quality Controls Specialist Title: Operations Quality Controls Specialist Reports to: Branch Operations Quality Controls Manager Supervises: None Status: Non-Exempt Objective The Operations Quality Controls Specialist is responsible for a variety of branch operational, Audit, and control-related activities. The primary focus of the position is supporting branch operations through branch visits, cash management activities, operational reviews, Quality Control/Audit processes, documentation, reporting, and compliance-related functions. The position collaborates with branch leadership, Risk Management, Internal Audit, and Operations leadership to help ensure operational processes are completed accurately, efficiently, and in accordance with Credit Union policies, procedures, and regulatory compliance requirements. Additional responsibilities may include operational support functions, training assistance, and reporting. Duties and Responsibilities Branch Operations Quality Controls Support - Conduct operational reviews and control assessments to verify compliance with established policies and procedures. - Research, analyze, and document branch operational activities, exceptions, and control-related findings. - Perform branch visits to evaluate operational effectiveness, process consistency, and adherence to controls. - Serve as a resource to branch leadership by providing guidance on operational processes, controls, and procedural questions. - Partner with cross-functional teams to enhance operational efficiency, consistency, and member experience across branch locations. Cash Management - Coordinate and process branch cash orders to maintain appropriate cash inventory levels and support daily operations. - Collaborate with branch teams to ensure cash requests are fulfilled accurately and within established timeframes. - Monitor branch cash activity and recommend adjustments to optimize cash levels and mitigate risk. - Support cash recycler maintenance, vendor coordination, and service-related activities. Quality Control & Controls Support - Perform operational quality control reviews, inspections, and testing to ensure compliance with internal controls and regulatory requirements. - Execute assigned audit activities and maintain supporting documentation. - Research and provide documentation for Internal Audit, Risk Management, external auditors, regulators, and examiners. - Conduct recurring quality control reviews, including account maintenance, cards, CIP, IRA/HSA, Safe Deposit Box, and other operational processes. - Document findings, communicate identified risks and control gaps, and support resolution efforts. - Track audit remediation activities and follow up on corrective action plans. Operational Administration & Reporting - Maintains operational records, reports, and supporting documentation to ensure accuracy and completeness. - Assist with Remote Deposit Item reporting and related operational administration activities. - Supports operational system administration activities, including maintenance of access and enrollment within designated platforms. - Assists with data collection and reporting related to branch operations, quality control activities, and operational performance. Training & Department Support Assists with training branch associates regarding branch operational functions and controls. Support operational training initiatives, including Concierge training programs. Support Operations department projects, initiatives, and operational inqui