Collections Representative
Foundever Operating Corporation
Fayetteville, NCFull-time$17–18/hrSeen 1w agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
The Collections Representative supports a provider serving U.S. military service members and their families. The role handles inbound and outbound customer calls about collection policies and past-due accounts, collects payments, and performs skip-locate functions when needed. Associates also address banking requests while following applicable federal banking, security, and privacy regulations. The position is onsite in Fayetteville, North Carolina, and requires living within 50 miles of the site.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Collections Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304 ## About Foundever Customer Service Representative will be supporting one the largest providers in the U.S. for military service members and their families. Associates will be servicing inbound and outbound calls from customers concerning collection policies, procedures, and strategies for resolving past due accounts. Duties will include collecting past due payments, complete skip locate functions when necessary. Associates will be compliant with federal regulations regarding banking, security and privacy regulations. As a third-party associate, this will be a main factor in their work along with servicing the members with all banking requests. This is a fast paced, problem solving, and member centric unit of the enterprise. We are looking for like-minded and skilled individuals.At Foundever, were passionate about investing in our agents and supporting you in achieving your career goals. Youll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Lets embark on this career journey together! ## Why You Should Join Us - Competitive Pay: Start at $17-$18/hour! - Paid Training:Enjoy 100% free professional training - Full-Time Hours: 40+ hours/week, with weekends as needed. - Retirement Plan: 401(k) with company matching. - Health Benefits: Medical, Dental, Vision, and Wellness Benefits. - EAP Support: Access our Employee Assistance Program for added support. - Paid Time Off: Recharge with generous PTO - Employee Discounts: Great savings on various products and services! - Referral Bonuses: Earn money for referring friends! - Career Growth: 84% of managers promoted from within. - Bonus Opportunities: Unlock extra earning through bonus programs! ## What We're Looking For - Must be at least18 years oldto apply. - Education: High School Diploma or GED equivalent is required. - Experience: Required:A minimum of 4 months of collections experience to hit the ground running! - Availability: Must haveopen availabilityduring our hours of operation - flexibility is key! - This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304 ## Key Skills - Communication Skills:Ability to convey information clearly and listen actively to customers' concerns. Negotiation Skills:Ability to negotiate terms and find mutually agreeable solutions for debt repayment. Problem-Solving Abilities:Quickly identifying issues and providing effective solutions to help customers resolve their debt situations. Patience:Remaining calm and composed, especially when dealing with difficult customers. Persuasion Skills:Influencing customers to take positive actions towards repayment. Resilience:Ability to handle rejection and maintain motivation despite potential negative interactions. Attention to Detail:Carefully managing customer information and ensuring accuracy in documentation and follow-ups. Conflict Resolution:Skills to de-escalate tense situations and reach a satisfactory resolution. Adaptability:Flexibility to adjust communication styles based on the customers demeanor and circumstances. System Navigation:Proficiency in navigating system tools to search for answers and information. ## Military Partn
How this job compares
Set against the 78,662 open Customer Service jobs on Olive Jobs, counted October 30, 2026.
- Pay
- This posting$17–18/hr
- North Carolina median$17–24/hr649 hourly ranges
- US median$17–19/hr34,698 hourly ranges
This range's midpoint, $17.50/hr, is 13% below the North Carolina median midpoint ($20/hr) — in the middle half of Customer Service hourly ranges in North Carolina.
- Openings
- Olive Jobs lists 2,924 open Customer Service jobs in North Carolina and 78,662 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in North Carolina
- Family Dollar420 open
- Dollar Tree368 open
- McDonald's331 open
- Experience
- This posting asks for no prior experience — less than three in four Customer Service postings that state a minimum ask for (median 1 year, across 10,182 postings).
- Education
- This posting asks for a high school diploma; 14,646 of the 78,662 open Customer Service jobs (19%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 30, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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