United Way Programs Assistant

Job Summary: This position manages various duties including dealing with the public, handling client applications, assistant clients, and providing administrative support for all staff. Public Assistance * Greet the public and answer questions including helping people seeking assistance. * Help families and senior citizens in need of assistance * Answer the main telephone, address questions and follow up on all telephone messages. * Be knowledgeable about community resources and provide resource and referral information. Program Assistance * Will develop a thorough knowledge and understanding of community needs, issues and opportunities. * Will assist the Programs Coordinator with client intake and referral process. * Will assist the Programs Coordinator by helping individuals, youth and families in need of assistance and also connecting them to other community resources. * May case-manage some clients in need of ongoing guidance and support. * Will assist in building effective coalitions to address community challenges, issues and opportunities. United Way Projects * Help schedule Bridging the Gap pick-ups and deliveries * Update and maintain the Fortdodgeresources.com * Assist in facilitating the Wheels for Work program * Assist in organizing special events that help advance the mission of the organization. * Take on responsibilities in managing new projects and programs for the organization United Way Fundraising * Working with the CEO and other staff members, will assist in executing the annual United Way campaign. * May assist in communicating with United Way donors to ensure appropriate response to donations and donor questions and actions. * May assist in growing and expanding the involvement of people and businesses supportive of United Way programs and services. * May assist in conducting United Way campaign presentations. * Will develop positive and effective relationships with donors, prospective donors and supportive organizations. Scholarship Activities: * Assist in facilitating scholarship applications * Assist in facilitating Scholarship Committee meetings Miscellaneous Duties: * Help prepare board meeting packets. * Help order and pick up Board lunches. * Assist and maintain office inventory (supplies) * Assist with special events. * Type documents upon request. * Assist the C.E.O. with special projects that surface during the year * Assist other team members with miscellaneous duties and tasks when asked Qualifications: * Must have computer keyboarding skills, be proficient with all Microsoft Office Word. * Must have knowledge regarding Internet, social media and website programs. * Must possess strong communication and interpersonal skills and be able to interact with the public in a positive and professional manner. * Must possess strong organizational skills be able to manage multiple projects. * Must be a strong team player willing to help other staff. * Must be flexible and willing to learn new skills and responsibilities. * Must demonstrate initiative to take on new responsibilities and assist other staff members. Education and Experience: Must have a minimum of an Associates Degree or higher with a minimum of two years experience in counseling or helping people and/or youth, or a high school degree with a minimum of four years of applicable experience. Working Conditions: The programs assistant works in a professional office environment and is not exposed to adverse environmental conditions. Work is sedentary nature. At times, may lift or move objects up to 20 lbs.