Member Engagement Consultant I

Telecommuter

Full time

R29241

Workforce Classification:

Telecommuter

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. (https://www.premera.com/visitor/careers#awards)

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ .

Member Engagement Consultant I

Job Summary

This position supports the implementation of member engagement strategies and initiatives to help ensure campaigns and projects align with established business and corporate objectives. Partners with consultants and cross-functional teams to support project planning, analysis, recommendations, communications, and the launch of member engagement initiatives.

This is a Telecommuter role

What You’ll Do:

Job Responsibilities

• Collaborate with team members on assigned projects, supporting effective implementation and timely completion of tasks.

• Support project planning and processes by identifying trends, analyzing information, monitoring compliance, and contributing to recommendations.

• Coordinate the development and delivery of internal and external project communications and collateral throughout the project lifecycl

• e.

• Communicate project updates and contribute ideas and recommendations for program improvement.

• Create and distribute ongoing communications capturing performance and progress related to member engagement initiatives.

• Provide accurate and timely project information for committees, project teams, and related initiatives.

• Provide peak-load support and backup as needed; complete special projects and other duties as assigned.

What You’ll Need:

Minimum Qualifications

• Bachelor’s degree or three (3) years of relevant business experience.

• Two (2) years of experience supporting projects, programs, or business initiatives.

Preferred Qualifications

• Experience in the health care industry.

• Knowledge of the health care industry and factors influencing health care organizations and consumers.

• Two (2) years of member engagement, member experience, customer engagement, or related experience.

Knowledge, Skills and Abilities

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; experience with MS Project and Visio as needed for the assignment.

• Ability to use sound judgment, identify issues, and contribute to effective solutions.

• Ability to work independently and collaboratively while effectively prioritizing work.

• Strong organizational skills with the ability to manage multiple priorities, maintain attention to detail, and meet deadlines.

• Effective verbal and written communication skills.

• Ability to build effective working relationships across teams and organizational levels.

• Ability to understand, analyze, and apply concepts related to project management, business operations, and health care.

• Ability to maintain confidentiality when handling sensitive information.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance for paw parents.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

• Generous paid time off to reenergize.

• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.

• Free convenient on-site parking.

• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin .

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:

$54,400.00 - $87,000.00

National Plus Salary Range:

$62,000.00 - $99,200.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska .

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.