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Student Associate - CNS IT

UNIVERSITY OF TEXAS AT AUSTIN

Austin, TXJobSeen 2 days agoSeen in employer's feed 2 days ago

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At a glance

Compensation
No compensation found
Location
Austin, TX
Work Authorization
Not specified

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Job overview

The Student Associate supports CNS IT operations at the University of Texas at Austin. The role handles incoming requests through ServiceNow, provides customer service, transports equipment between campus buildings, and performs technical support tasks. It also contributes to IT support, inventory, and security projects, helps improve processes, and assists with office administration and communications.

Skills & qualifications

RequiredNice to have

Skills

ServiceNowCustomer ServiceHardware SetupPassword ResetsNetwork PatchingSoftware UpdatesProcess Improvement

Full job description

Use the ServiceNow ticketing system to triage incoming requests and assign them appropriately.Provide prompt, courteous, and effective customer service.Transport equipment (computers, printers, phones) between CNS buildings on the UT Main Campus.Perform technical tasks including hardware setup, password resets, network patching, and software updates.Support ongoing projects in CNS IT Support, Inventory, and Security.Collaborate on developing and improving technical processes as well as new procedures and improvement of existing processes.Assist with office administrative duties and communications.Other related responsibilities and functions as assigned.

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