Community Bank Manager - 9200931449789_1

Burke & Herbert Bank & Trust CLASSIFICATION Exempt REPORTS TO Area Manager JOB DESCRIPTION Summary/Objective Leads a branch team in delivering the Bank???s brand promise and in meeting the Bank???s business objectives. Serves as a leader, coach, and role model for team members in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences. Achieves assigned sales goals. Ensures efficient and effective branch operations. Essential Functions Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank???s branches. Consistently employs the 7 sales management practices: new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings. Motivates team members to achieve assigned sales goals. Serves as a role model for team members and colleagues in the delivery of the Bank???s brand promise. Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer. Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks. Develops business outside of the branch to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Relationship Managers and Treasury Management team. Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers. Identifies opportunities for wealth management relationships and present quality leads to Wealth Advisors. Represents the Bank within the community. Identifies and participates in community and business events for the purpose of increasing awareness of and interest in Burke & Herbert Bank. Participates in Bank sponsored activities and events, including evening management meetings and weekend functions. Develops solid understanding of the assigned branch market. Identifies opportunities for new business. Monitors and communicates local competitive activities. Solves complex customer servicing issues and handles difficult customers effectively. Manages and mitigates operational risks by following established policies and procedures and making sound business decisions. Mentors and develops team of branch representatives with varying skill sets and experience (tellers, sales and View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI286887424 / 11-3031.00 Financial Managers