Optometric Technician

Requisition ID:942144 Store #:000006 LensCrafters Position:Part-Time Total Rewards:Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! JOB DESCRIPTION GENERAL FUNCTION The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together. MAJOR DUTIES AND RESPONSIBILITIES * Display a professional image, greet patients promptly with a smile * Promptly answer the telephone in a friendly and courteous manner * Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame * Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary * Show patience and courtesy to indecisive or difficult customers/patients * Perform work accurately and thoroughly despite time pressure and patient volume * Identify situations involving unsatisfied patients and act quickly for effective resolution * Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures * Handle and file all patient records in an organized and efficient manner in accordance with HIPAA * Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs * Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter. * Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services... For full info follow application link. We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.