Senior Staff Implementation Delivery Manager

This role reports to a GPS Implementation sub-vertical lead (Trade, Resilience, or Policy) within the Implementation function, and is deployed against a named strategic account. For example, an IDM aligned to U.S. Customs and Border Protection (CBP) would report to the Trade sub-vertical lead. ## Your Responsibilities - Own delivery outcomes for a named strategic account or account groups. Serve as the single-threaded technical owner for implementation and platform delivery to a key public sector account or organization, from post-award through sustainment. Deliver on-time against contractual commitments and hold the technical quality bar. - Set and steward the account architecture. Translate mission outcomes into a coherent enterprise/solution architecture across SaaS and regulated PaaS environments. Own the deployment, integration, and data-modeling decisions that let the account scale, through upgrades and change. - Blend architecture, deployment, and product development. Personally architect, deploy, and where the product doesnt yet do what the mission needs design and build first-draft capabilities and integrations. Feed working prototypes back to Product and Engineering so they can be hardened and scaled rather than left as one-off custom work. - Lead the account implementation pod. Direct the Implementation Delivery Specialists, integration engineers, and matrixed platform/cloud resources assigned to the account. Prioritize ruthlessly, assign owners, remove blockers, and mentor the team. - Be the trusted technical relationship for mission and technical leaders. Build and maintain durable relationships with the customers architects, engineering leaders, and senior decision-makers. Be the credible technical presence that de-risks delivery and earns the right to shape what comes next. - Enable inside sales alongside commercial. In partnership with the accounts TAMs and Program Managers, delivery trust and newly-discovered use cases into a qualified pipeline of upsells and expansions. Surface where the platform can unlock new mission value; the commercial team owns the number and the close. - Partner on pre-sales, capture, and scoping. Provide technical scoping, level-of-effort, and solution design during the BD motion so we sell only what we can deliver, and so delivery inherits the context it needs to succeed. - Own technical health and support obligations. Be accountable for system performance, incident response, and the accounts customer support obligations across the full lifecycle. - Meet security, risk, and compliance obligations. Ensure the accounts deployments satisfy their security and compliance requirements in regulated environments (e.g., FedRAMP, DoD IL5, and mission-specific enclaves), balancing compliance with scalability and GTM realities. - Enable and Close the field-to-product loop. Ensure that what the account teams learn on the ground makes it into clearly-framed, prioritized product asks help commercial and implementation resources properly frame product asks so that they leverage existing features and capabilities, leading to shorter build cycles and thus greater refinement . ## About You - 10+ years of technical experience spanning enterprise/solution architecture, hands-on deployment, and product design and development in a data-intensive or software field. - A track record leading complex, customer-facing software deployments end-to-end ideally on-premise or in secured/regulated environments and owning delivery outcomes against firm commitments. - Enterprise and solution architecture depth across cloud (AWS or Azure, GovCloud and other regulated environments a plus), data engineering (Python, SQL, Spark, Databricks), complex system integrations (REST APIs, SSO/SAML), and containerized deployments (Kubernetes, Docker). - Comfortable being the trusted technical voice in the room with senior customer s akeholders, and able to translate between mission owners, engineers, and commercial teams. - Demonstrated ability to spot and shape expansion opportunities, working alongside commercial counterparts to grow an account through delivered value. - Experienced working with sensitive data and navigating complex, highly regulated technology organizations. - Strong written and verbal communication skills. - Able to meet Public Trust eligibility requirements for access to classified information. - Availability to work on-site in the DC / Virginia / Maryland area for U.S. Federal accounts such as CBP. ### Nice to have, but not required - Exposure to trade compliance, supply chain management, shipping and logistics, or a field similarly related to international commerce. - Experience with AWS GovCloud, FedRAMP, DoD IL5, or other government-managed / accredited environments. - People-management experience leading small technical delivery teams. - Experience developing and maintaining APIs and ML toolsets (Scikit-learn, NumPy, Pandas, Dedupe). - Able to meet eligibility requirements for access to classified information; TS/SCI ### Technologies we love to use at Altana - Languages: Python, SQL, TS/JavaScript - Tools: AWS, Azure, Claude, Databricks, Docker, Git, K8s, Spark/PySpark, Swagger/OpenAPI - Datastores: Delta/Unity Catalog, OpenSearch, Postgres, Redshift, S3 ## Equal Opportunity Statement At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. Were proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.